All Slots Casino - not accepting documents

RESOLVED
posted on November 29, 2013.

I am trying to cash out $100 and I was hit with the documents and ID request. They will not take my online bills and say they have to be mailed bills. I do not get mailed bills anymore, all bills are electronic and are the exact same format as a paper bill except they are electronic. I cannot understand how they think it is absolutely nothing of them to ask me to change my bill back to paper mail only to go and buy a scanner and scan a document that they cannot process because it is not legible. GIVE ME A BREAK!!

posted on November 29, 2013.

Hi

I will ignore the comment of the player below (honestly, shame on you for you bad education and for insulting a person behind a computer), and will try to help you, like I helped other players in the past, as this seems a real and genuine issue...

Let me know your username at the casino

regards

Roberto

posted on November 29, 2013.

Before I just give out a username to someone I am not really sure I should be giving it to, please elaborate on how you might help me please. If this is the "Policy", what changes it? Is someone like myself supposed to feel good about a person like you who want to help me? No offence to you but we need a policy change across the board, not just a good deed because someone is taking the time to try and help someone in need. What we need is to spread the word like previous responder. If AllSlots does not want to even try to help me then do not deserve good feedback from players who are keeping those Support technicians in a job.

posted on November 30, 2013.

I understand your concern about privacy, I forgot to mention I do work for All Slots Casino, but considering it better, I may not need for the moment your account number, as I have an idea

I generally agree that the request for a paper bill is out of date, considering that we are in 2013, but this is the situation as we speak

Try to send the casino something different: something that you have, in paper, that shows the address that you used to register at the casino - for example:

A bank statement (of couse you can blank out the sensitive info like the money you have)

A subscription to anything - a magazine for example

Any official document you may have - Medical bill, city hall documents

Anything that you fundamentally you receive by post could potentially wory

It is a one time process only, once done you won't have any more problem with withdrawals...

let me know how it goes

Ciao

Roberto

posted on November 30, 2013.

Hello Roberto, your suggestion is not going to work for me. All I have coming to the house through hand mail is solicitation mail and mail addressed to my wife. I can list all of my bills that come through electronic service. Of course I have tons of paper bills from the past at this address prior to switching over to paperless which exceed your date rules. I would also ask the question how would I be fraudulent to obtain all of my bills electronically and how would I be able to use InstaDebit to deposit and withdrawal fraudulently? On top of all that, I received a response from one of your representatives that "All" of your players must go through this process. I must ask if it is such a strict process that all must go through then how do you open all the accounts to take the money without having the "Official" documents? Furthermore, why do you allow third party transactions with companies such as "InstaDebit" without having received the "Official Documents". I have cashed out in the past which means the process is not Mandatory as I am being told. If it was mandatory you would not be trying to help me. Please tell me how many times we have to go back and forth before someone in a higher position finally agrees to give my my $100.

posted on November 30, 2013.

Hi

Let's try to stick it to the problem

The problem here is poor communication between you and a support representative that clearly is not being very helpful/not very experienced

First: In your case (as in any case) the documents need to be not older than 3 months - eCOGRA imposes us this, together with a lot of other restrictions that I also find annoying

Therefore, try to find any paper that may have a date on it and your address in it, name and surname...are you 100% positive you didn't receive/didn't have anything at all containing this information? No bills as we said, but technically anything else could work...

let me know

regards

Roberto

PS: on a more general note, not only regarding this thread, i'm here to try to genuinely help, and while I understand frustration in general, it is important that repect towards me is mantained, as this is not happening in the comments below and in other threads

posted on November 30, 2013.

As I said Roberto, I have many online bills and bank statement that are electronically delivered to me. My wife gets the odd mail addressed to her such as our Air Miles. even my city tax bill come electronically. I am completely shocked that your Casino is using a policy that is arbitrary under the terms and conditions set forth in section 8.2. IT does not state in that section that all players at some time will be asked to provide the documents to cash out. What is does state is that in order to prevent fraudulent activities related to substantial or exceptional withdrawals, they have the right to ask for the documents. So it would seem that unless it is written elsewhere in the Terms & Conditions, your Casino is trying to prevent fraud and suspects me of excessive $100 cash out. If your support staff is correct in stating that all players will eventually be asked to provide the documents then it should be a mandatory policy to make the deposit in the first place.

posted on November 30, 2013.

Roberto, I have a cheque from my bank with my current address on it. I can cross out my bank info and take a picture of that!

posted on December 1, 2013.

Roberto, I found an insurance document that I am sending over. This is addressed to me and is within the timeline.

posted on December 1, 2013.

this should be working!

let me know

CIao

Roberto

posted on December 4, 2013.

Hello Roberto, I have been advised by a support rep "Bella" that the documentation has been submitted to the support department and that it takes "UP TO 48hrs" for a reply, it has been over 48hrs and I have not heard anything. Is this department not aware of the issues I have been experiencing?

posted on December 6, 2013.

Hi Roberto, after 5 days, they have once again reversed my withdrawal back to my account for reasons unknown. Can you please get this resolved ASAP, it is my birthday tomorrow and it would be nice if I could get the $100 cashed out.

posted on December 6, 2013.

Hi

I think is perfectly normal they have reverted your withdrawal, it is a process that is totally independent from the verification of your documents - meaning that, while they are checking documents, after 48 hours, the money go back to your account, but this doesn't mean that you can't cash it out

Simply now, Before attempting any other withdrawal, ask in the live chat support if all is in order with your documents - I think they will give you the green light to proceed

Ciao

Roberto

posted on December 6, 2013.

Apparently not, now it is expected to be Monday. Hopefully I get it before next year!

posted on December 7, 2013.

Well Roberto I am not really sure what document they accepted in your Financial department but I was informed today that the $100 cashout request has been cleared. Let's hope there are no more terms or conditions that may be implemented before the money reaches my InstaDebit account.

Bye Bye

posted on December 9, 2013.

It should be fine, let me know when all is processed

ciao

Roberto