All Slots Casino - Bonus issue?!

RESOLVED
fueldrockets Canada
posted on September 27, 2013.

THIS BONUS DOES NOT MAKE SENSE TO ME AT ALL???? YOU ARE CHARGING ME MORE PLAYTHROUGH ON FREE SPIN WINS??

OMG I SPUN DAMN NEAR 2 HOURS FOR $14 AN RECIEVED ANOTHER 60 FREE SPINS ON THUNDERSTRUCK II (WHY I REALLY DONT KNOW)

NOW ANOTHER $7.76 ADDED TO $14.00 SO MY DEPOSIT = $50 + $50 MATCH BONUS, I ASKED HOW MUCH PLAYTHROUGH??

THEY TOLD ME 25 X BONUS & DEPOSIT SO THAT IS $2500, THATS MEANS MY $14 + $7.76 WOULD HAVE A PLAYTHROUGH OF

82 TIMES?? DOES THIS SOUND RIGHT?? CASHIER SAYS $4305 PLAYTHROUGH REQUIRED, NOT ONLY DID I NOT GET THE MACHINE

I PICKED FOR THIS "WONDERFULL' 500 FREE SPINS I FIND OUT ITS ONLY .03 A SPIN, SO I WIN $21.76 IN TOTAL FROM BOTH

TOMB RAIDER & THUNDERSTRUCK II, $4305 - $2500 = $1800 SO $21.76 DIVEDED BY $1800 = 82 TIMES??? OMG

A ASKED YOUR ON-LINE STAFF ABOUT THIS AN THEY GAVE ME 2 ANWERS FIRST OF ALL THEY TOLD ME THAT IT WAS 25 TIMES DEPOSIT & BONUS

THEN THEY TOLD ME THAT IT WOULD UNLOCK MY BONUS AT $300 INCRIMENTS, LOL, THEN THEY SAID I ALREADY UNLOCKED ALLOT POINTING

AT MY CASH $125 WITCH I WON AN DIDNT UNLOCK, THEN THEY TOLD ME TO LOOK AT THE CASIER AFTER PUTTING ME ON HOLD FOR DAMN NEAR

10 MINUTES AN I COULDNT BELIEVE A PLAYTHROUGH OF $4305 THIS IS GOT TO BE AN ERROR, SO NOW I NEED YOU TO LOOK AT THIS AN TELL

ME YOU ARE SERIOUSLLY CHARGING ME 82X $21.76 PLAYTHOUGH, I HAVE SEEN PEOPLE CHARGING ME THAT ON OTHER SITE BUT THAT AFTER

PLAYING ON A BRANDED OR PROGRESSIVE SLOTS <<< PREMIUM SLOT MACHINES IN CASE YOU DIDNT KNOW, NOT ON A MACHINE THAT GAVE ME .03 SPINS

posted on September 30, 2013.

Hi

I'm Roberto Primi, representative of All Slots Casino

First of all, please be patient with Support staff: they do their best to support the casino, but, as anybody else, sometimes to mistakes

As you (maybe) know, All Slots Casino balance is divided into real money and bonus money; once you make your first deposit, you get credited a 100% bonus, that goes in the bonus money: bonus plus deposit must be wagered 30 times prior withdrawal, as written here: http:/­/ww­w.a­lls­lot­sca­sin­o.c­om/­wel­com­e.html (25x is for all bonus, excluded the first deposit one and all 100% match up bonus)

So if you deposited 50 and got a 50 bonus, your wagering requirements are 3000.

In your case, you used also the free spins promotions: whatever you win with free spins, it goes into the bonus money, therefore you need to wager that money too to cash out: according to T&C, it should be 25 times in this case

IMPORTANT: you cannot cash out if you have money in the bonus balance, so here goes my question: do you have money in your bonus balance? how much you played so far?

Ciao

Roberto

AskGamblers
posted on October 12, 2013.

 Is this problem solved? We haven't received any reply from the player!

AskGamblers
posted on May 5, 2014.

Can you, please, update us with this complaint? Otherwise, it will be closed!