All Slots Casino accuse me of lying

RESOLVED
posted on April 27, 2012.

A few weeks ago I 'won' the jackpot feature on an AllSlots game. Unfortunately during the game the feature froze and so I reloaded the game - assuming as usual the feature would kick back in and I would get paid.

Unfortunately this did not happen - the game just carried on as usual. I notified them immediately and after much toing and froing they have now turn around to me and said it didn't happen and the matter is now closed unless I can provide a screen shot (how can you screengrab something that happened 3 weeks ago?)

Anyway they are making me out to be liar which is the part of this I hate the most, the fact I lost a jackpot win of up to $3000 is an additional annoyance.

Is there anything that can be done in the situation, or any higher power who can be complained to? I find it impossible to believe they have no record of what happened on screen, nor do they seem prepared to offer me any scope that I might actually be telling the truth.

Frustrated.

posted on April 28, 2012.

Hi

It's Roberto Primi, representative of All Slots Casino; you should check a feature, inside All Slots Casino software, called Playcheck: with Playcheck you should be able to find all your gaming activity inside the casinos; you will be able to go back and visualize exactly what happened in that spin...Playcheck is a Microgaming feature, so there is no way to miss it: if you hit anything, it is there...

While I understand your frustration, are you 100% positive your spinning was a winning one? we pay winnings daily to our players, and we have no reason not to pay a winner...

Ciao

Roberto

AskGamblers
posted on May 2, 2012.

 drchoc, since you're not replying, can we close this complaint?

posted on May 2, 2012.

Roberto

Thank you for your response.

The Playcheck system does not seem to show what happened. I saw the feature pop up but it does not appear to have been recorded, so it would appear the system is not fail safe.

There is obviously nothing I can do here but accept that I have lost out.

posted on May 3, 2012.

unluckly if Playcheck doesn't show it, it means that the outcome of the bet was not finalized, making it impossible for All Slots to pay out a winning there is no record of...

posted on May 3, 2012.

Yes, this combined with the dismissive attitude of staff (it took them 3 weeks to tell me there was no win, and when they did they were pretty rude about it) means I won't be using Allslots again.

posted on May 5, 2012.

Let me know if there is any other way to help you out...

Ciao

Roberto

AskGamblers
posted on May 13, 2012.

 Can we close this complaint, since there's no reply from the submitter?

AskGamblers
posted on May 17, 2012.

 Here's one more and last chance for the submitter to respond, otherwise this complaint will be closed.

AskGamblers
posted on June 4, 2012.

 Due to inactivity of the submitter,  after a few chances given to respond, this complaint can be considered withdrawn and the case solved!