This is what I call professional and responsible Customer Support.
Keep up the good work!
All Slots Casino accuse me of lying
A few weeks ago I 'won' the jackpot feature on an AllSlots game. Unfortunately during the game the feature froze and so I reloaded the game - assuming as usual the feature would kick back in and I would get paid.
Unfortunately this did not happen - the game just carried on as usual. I notified them immediately and after much toing and froing they have now turn around to me and said it didn't happen and the matter is now closed unless I can provide a screen shot (how can you screengrab something that happened 3 weeks ago?)
Anyway they are making me out to be liar which is the part of this I hate the most, the fact I lost a jackpot win of up to $3000 is an additional annoyance.
Is there anything that can be done in the situation, or any higher power who can be complained to? I find it impossible to believe they have no record of what happened on screen, nor do they seem prepared to offer me any scope that I might actually be telling the truth.
It's Roberto Primi, representative of All Slots Casino; you should check a feature, inside All Slots Casino software, called Playcheck: with Playcheck you should be able to find all your gaming activity inside the casinos; you will be able to go back and visualize exactly what happened in that spin...Playcheck is a Microgaming feature, so there is no way to miss it: if you hit anything, it is there...
While I understand your frustration, are you 100% positive your spinning was a winning one? we pay winnings daily to our players, and we have no reason not to pay a winner...
drchoc, since you're not replying, can we close this complaint?
Thank you for your response.
The Playcheck system does not seem to show what happened. I saw the feature pop up but it does not appear to have been recorded, so it would appear the system is not fail safe.
There is obviously nothing I can do here but accept that I have lost out.
unluckly if Playcheck doesn't show it, it means that the outcome of the bet was not finalized, making it impossible for All Slots to pay out a winning there is no record of...
Yes, this combined with the dismissive attitude of staff (it took them 3 weeks to tell me there was no win, and when they did they were pretty rude about it) means I won't be using Allslots again.
Let me know if there is any other way to help you out...
Can we close this complaint, since there's no reply from the submitter?
Here's one more and last chance for the submitter to respond, otherwise this complaint will be closed.
Due to inactivity of the submitter, after a few chances given to respond, this complaint can be considered withdrawn and the case solved!
Leave your comment about this complaint
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