A few weeks ago I 'won' the jackpot feature on an AllSlots game. Unfortunately during the game the feature froze and so I reloaded the game - assuming as usual the feature would kick back in and I would get paid.
Unfortunately this did not happen - the game just carried on as usual. I notified them immediately and after much toing and froing they have now turn around to me and said it didn't happen and the matter is now closed unless I can provide a screen shot (how can you screengrab something that happened 3 weeks ago?)
Anyway they are making me out to be liar which is the part of this I hate the most, the fact I lost a jackpot win of up to $3000 is an additional annoyance.
Is there anything that can be done in the situation, or any higher power who can be complained to? I find it impossible to believe they have no record of what happened on screen, nor do they seem prepared to offer me any scope that I might actually be telling the truth.