Slots Capital Casino - Withdrawal Limit cut to 1000 $ weekly after a big win and moreover, first payment has been already refused

RESOLVED
Dome Cos Germany
posted on August 3, 2015.

After a win over 5000 € the withdrawal limit was cut to 1000 $ weekly ( 5000 € are available to withdraw!!) All promotions stopped and a payment of 2000€ that s been confirmed ( via email by Support and on the casino ) declined afterwards

posted on August 6, 2015.

Hi

Thanks for your message and sorry to hear of the problems experienced. Please can we have your username so we can investigate

Mr SC

Dome Cos Germany
posted on August 6, 2015.

Dcoscia is my Account

posted on August 6, 2015.

Hi

We see two payments completed for amounts

2000.00 EUR
1300.00 EUR

on 07-24

Currently there are no pending cashouts and promotions are available

Mr SC

Dome Cos Germany
posted on August 6, 2015.

right.
But the 2000 euro never arrived. thats the Problem.

Live Support told me that i have to wait.
but the cashier keeps telling me the amount was reversed on july 24 because of the withdrawal Limits of 1000 Dollar per week.
But this withdrawal Limits were set on July 26th.
so something cant be right!!

posted on August 10, 2015.

Hi

Please can you confirm what amounts have arrived so far?

Mr SC

Dome Cos Germany
posted on August 10, 2015.

So far until today only the 1300 euro via neteller.

Still waiting for the 2000 euro via bank transfer

posted on August 11, 2015.

Hi

Please allow me to check this with accounting. I will contact you soon

Mr SC

Dome Cos Germany
posted on August 11, 2015.

After that IT would be nice to get a Statement about the withdrawal limits cut and why I didnt get any promotions ( weekend cashback or other no deposit bonuses ) since then

posted on August 13, 2015.

Hi

You reversed your cashout and have been playing with the balance ever since

Amount:€2000
Request Date:2015-07-25 10:52:31
Reversed Date:2015-07-26 02:30:06
Status:CANCELLED
Type:CASHOUT
Processor:Wire Transfer
Description:REVERSED

Balance has been played out and no pending cashouts for this customer.

We consider this case closed.

Mr SC

Dome Cos Germany
posted on August 13, 2015.

How could I have done a request on july 25th if when payment was done on july 24th?? You must bei kidding me?? That was another request. That is exactly What I was talking about. You Keep telling me that the amount was reversed but it is a fact that the payment was confirmed on july 24th ( on the Website and via email by your support) and that s when the money was generell. July 24th!!!

Dome Cos Germany
posted on August 13, 2015.

How can I reverse a cashout that hast been done 1 Day earlier? ? And how is IT possible that even you said you can See that the payment was done and now you Keep telling me the opposite? ??

Dome Cos Germany
posted on August 13, 2015.

We see two payments completed for amounts

2000.00 EUR
1300.00 EUR

on 07-24

Currently there are no pending cashouts and promotions are available

Mr SC

That s What you wrote. ..

Dome Cos Germany
posted on August 13, 2015.

And again all promotions are blocked!!! What is IT What you are doing Here? ??

AskGamblers
posted on October 7, 2015.

This case has been reopened upon casino's request and we would like to give it one more chance for a successful resolution.

posted on October 7, 2015.

Hi

I understand that promotions are open, not sure whats happened here, please can you confirm this is now resolved?

Thanks

Dome Cos Germany
posted on October 7, 2015.

The Promotions are Not the Problem. The Problem is that a payment of 2000 Euro that was confirmed was Not Paid. you can See in the comments that on july 24th two payment s were confirmed but just the 1300 Euro were Paid. The reason That Sc gave is that there was a reversal on july 26th... Thats two days After the completed payment... Do you See the Problem?

Dome Cos Germany
posted on October 7, 2015.

And Promotion s are still Not available

posted on October 7, 2015.

So what exactly wasnt paid? Have you discussed this with support?

Dome Cos Germany
posted on October 7, 2015.

00 Euro were confirmed on july 24th but never been Paid. I discussed it with the Support and that was the Main reason of my conplaint here. If you read the whole discussion here you will have all Information you need.

Thats what SC wrote e see two payments completed for amounts

2000.00 EUR
1300.00 EUR

on 07-24

Currently there are no pending cashouts and promotions are available

Mr SC

Dome Cos Germany
posted on October 7, 2015.

2000 Euro i meant

Dome Cos Germany
posted on October 8, 2015.

That would be very Kind of you

Dome Cos Germany
posted on October 12, 2015.

So.... will this problem again be unsolved??

posted on October 12, 2015.

Hi

Thanks for your message, we are still looking into this

Mr SC

Dome Cos Germany
posted on October 13, 2015.

Ok. I will wait...

Dome Cos Germany
posted on October 14, 2015.

Its now been 7 days? Still Investigating???

posted on October 15, 2015.

Hi

Investigation has finished, sorry for the delay. The amount was cancelled/reversed and played. We will send a report to askgamblers.

Mr SC

AskGamblers
posted on October 17, 2015.

@Domcos2000,
Casino send evidence that you reverse your winnings of 2000 euro's on 26.07.2015 at 2:30. Can you please back up your statement that this amount is still pending? Thank you.

Dome Cos Germany
posted on October 17, 2015.

Again...
ts what SC wrote: I see two payments completed for amounts

2000.00 EUR
1300.00 EUR

on 07-24

Currently there are no pending cashouts and promotions are available

... Two cashouts were confirmets what SC wrote e see two payments completed for amounts

2000.00 EUR
1300.00 EUR

on 07-24

Currently there are no pending cashouts and promotions are availabled.

Slots capital confirmed a cashout (two days Before that reversal that was made with other money) thats never been made a cashout that has been completed two days Before the reversal is Not possible.

posted on October 19, 2015.

Hi

There was obviously some confusion from accounting, which at this stage is completely irrelevant. The bottom line is that the money was reversed and played. Evidence has been sent to askgamblers. We have nothing more to say on this matter and consider it closed.

Mr SC

AskGamblers
posted on October 23, 2015.

Based on evidence that we received from a casino management, we can confirm that player reverse his winnings and play them. We consider this complaint resolved and closed.