Slots Jungle Casino - After 200 days they still don't pay

RESOLVED
posted on May 3, 2015.

I deposited on 09.06.2014 to the casino. I played till I got a high balance and no wager req. I had 1850$. I requested a withdrawal on 01.07.2014. In 6 days 500$ arrived. Then I requested the second part. They wrote me a letter saying they need 90 business days to process my request. I did not understand why they need this when they payed me already the first part... I said OK, and I waited. I received no email stating if they found any problems or whatsoever, so I requested the withdrawal on 10.03.2015. For this they replied the following:
Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased.

In order to withdraw further winnings you should play more in our casino.
Now I am getting nervous. First they say I should wait 90 business days. Then when I waited and would like to withdraw they say that I should have played more! If they gave me my winnings I would play more, but they told me to wait. Please help me to get my money, because I do not know what to do next.
Thank you

posted on May 7, 2015.

Hello agolal,

I will check your case and get back to you.

Regards,

Anita

posted on May 10, 2015.

Thank you Anita!
I'm looking forward for your information.
Best regards
Laszlo

posted on May 12, 2015.

I will keep you posted and let you know when I have updates from finance department.
Thank you for your patience.
Anita

posted on May 14, 2015.

Hello Laszlo,

Your withdrawal was approved today.

Have a pleasant day,

Anita

posted on May 14, 2015.

Dear Anita and Askgamblers,
I received the second 500$. I hope there won't be any problems with the last 2 requests.
Anita, thank you for your help! I really appreciate it.

Best regards
Laszlo

AskGamblers
posted on May 28, 2015.

This case has been reopened upon player’s request and we would like to give it one last chance for a successful resolution.

posted on May 29, 2015.

Hello,
I will check with finance once again and will let you know when I have updates.
Regards,
Anita

posted on June 1, 2015.

Dear Laszlo,

Our customer support representative tried to reach you several times to verify your account details with no success.
Your account is currently on hold until you provide us with your correct phone number.

Thank you
Anita

posted on June 4, 2015.

Hi,
I will check your account and get back to you when I have updates
Regards
Anita

posted on June 5, 2015.

Hi,
thank you Anita! I contacted live chat and told them my current mobile number. When I asked about when will you call, live support could not tell any information. They said, that they forwarded the phone number to the appropriate division and it is up to them.
Best regards
Laszlo

posted on June 5, 2015.

That's right, one of our account managers will be contacting you regarding account verification, and I will follow up on your withdrawal.
Regards,
Anita

posted on June 8, 2015.

Hello,
I was informed by finance team that the withdrawal has been processed.
Anita

posted on June 11, 2015.

Hi Anita!
I received now only 250$. I still could not speak to one of your colleagues by phone although I noticed 2 calls one yesterday at about 3pm and on the day before yesterday also at about 3pm. I will be available almost on the whole weekend. I started a new withdrawal of 500$, I hope it will succeed.
Thank you
László

posted on June 15, 2015.

Hello László,
Sorry for the delay,
I will check on that.
Anita

posted on June 16, 2015.

Hello László,
Your withdrawal has been approved.
Regards,
Anita