Silver Oak Casino - After 10 business days still no confirmation about my withdrawal

RESOLVED
posted on March 21, 2015.

I submitted withdrawal $2500 x 3 on march 6 and today is march 21 and I still have no words from them. The process for withdrawal supposed to be 7-10 business days. I tried to email/contact them but nobody responds yet. I am worried that they'll avoiding my winning. Please get back to me ASAP because I believe my winnings are legit. Thank you.

posted on March 23, 2015.

They responded today in my email n will keep updated. But so far, I'm glad with their responds.

posted on March 24, 2015.

Hi selyuvi,

It's good to hear you are pleased with the response and I can assure you that no one is avoiding nor voiding your withdrawal.

On March 17th, two approvals were made--one in the amount of $230 and the second in the amount of $365.

Today, there was an approval in the amount of $1690, which is from the $2500 withdrawal, minus the coupon bonus of $810 (which is not withdrawable).

If you would like further updates on your withdrawals, please feel free to contact our Escalations Manager, Emma Rossi at: [email protected]

All the best,

Tawni

posted on March 24, 2015.

Thank you Emma and I trust you because I got my first withdrawal in my bank few weeks ago and very pleased that you are trust worthy. I know it takes time to receive the winning but I will get it ;) and about the last 2 of $2500 will be approve soon also right? Thanks.

AskGamblers
posted on March 27, 2015.

Any news?

posted on March 28, 2015.

They emailed me n said the rest of the money will be approved by nexf following week

posted on April 10, 2015.

Hi selyuvi,

Just to follow up, your wire for $1690 was processed on 4/3 and I am waiting on the confirmation from our withdrawals department on the pending $2500.

I believe one of our Escalations Managers has been in touch with you and will continue to be until both payments are finalized.

All the best,

Tawni

posted on April 10, 2015.

Ok thank you n will keep updated

AskGamblers
posted on April 15, 2015.

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.
Casino management informed us that they received confirmation for the $1690 wire, which should be in the player's account on or before April 16th. Player's second withdrawal ($2460) was already sent to processing and casino is waiting for the wire confirmation details.

posted on April 16, 2015.

I received $1640 today thank you :)

posted on April 16, 2015.

When will I receive the $2460?

posted on April 20, 2015.

Hello...I tried to email since thursday and no response regarding $2460

AskGamblers
posted on April 23, 2015.

@Silver Oak casino,
Any update about player's last withdrawal?

posted on April 23, 2015.

Yes I just received the money today n you can closed the complaints n it resolved.