African Palace Casino - Won't pay winnings

RESOLVED
posted on September 2, 2016.

Hi,
I made a withdrawal of 400 euro at african palace on 8th august 2016. After 5 days, they hadnt even looked to verify my account which made me suspicious. After then reading reviews, i saw it was blacklisted on one review site. After verifying my account, they've given me every excuse, from "slight delay" , "escalated to high priority" , problem with my withdrawal merhod" , looked for bank details etc which I gave them. And now they wont even answer my emails. I received no deposit bonus so they were no wagering requirements. How this casino is allowed operate is crazy. Please help?

I can send you the whole string of emails which were sent and received if needed

Regards

Cyril

posted on September 6, 2016.

Thanks very much for publishing my complaint and getting involved.
Got an email today from the casino stating the winnings were paid on the 5th between 2 cards. Nothing shown up as yet but will give it a day or 2 and see what happens.
Thanks again
C

posted on September 8, 2016.

8th september, and after a full month of waiting, they eventually paid me.
I would hate to think if I had bigger winnings how long I would be waiting!
Thanks again for "ask gamblers" getting on their case otherwise I would still be waiting.

Anyone thinking of playing "african Palace " keep well clear. They are blacklisted on numerous sites for a reason .....its not worth the hassle trying to chase them to pay winnings!!! Be warned

AskGamblers
posted on September 10, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.