Ace Live don't pay 7000 EUR

UNRESOLVED
posted on September 5, 2013.

Acelive Casino sent me an exclusive offer of 500 for 500 in the mail.

They sent after I lost before in their casino and they could see exactly how I play and my play style which was all ok according to their terms and condition.

I placed a risky bet with the 1000 I had and won big then I continued over 100 a spin all in their live roulette to complete over 40,000 in wagering and won 7000.

The bet at the beginning was a risky bet while the wagering bets were less risky but still on 12 numbers or less over 100 per spin which is still very risky.

It is not against their terms so they had to bring the "We reserve the right" well known bullshit.

Again, I say I played the welcome bonus exactly the same but they still wanted me back with an exclusive offer coming from the casino manager Gordon Allan.

These people will steal your money once you win and once you lose, avoid this deceptive operation.

Dear S


In relation to your membership on Ace Live Casino we have carefully studied your recent gaming activity and have determined that you are clearly not a recreational player but rather abusing our bonus offers for profit. Your wagering behavior is in violation of our Bonus Terms & Conditions, which you agreed to upon registering your account.


Below you can find reference to the term you violated:


11.1 All our promotions are designed for those genuine players who may be interested in continuing their membership and playing at the casino and are not averse to betting with and gambling their own money. Any and all promotion may be considered void at any moment to those persons or groups suspected of abuse or having a record of promotional abuse or fraud at Ace LiveCasino or with any of their merchant affiliates. Any winnings accrued by such persons or groups shall be considered null and void and shall be withheld.


In summary:

- You only deposit when there is a 100% match bonus available.

- After depositing and receiving your bonus you wager your entire balance on 1 or 2 spins of roulette in an effort to maximize a win with bonus funds. This is very unusual bankroll management for a genuine player and is classic behavior of bonus abusers.

- If you win your first few spins, you seek only to meet the wagering requirement at which point you request a withdrawal, profiting from the use of bonus funds.



Since May you have deposited €1,000 via Neteller and received €1,100 in bonuses. While playing our games you have made a €5,400 profit since May by abusing our generous bonuses and at this point we are closing your account indefinitely. We will refund your €1,000 of Neteller deposits so that you remain financially neutral. All further winnings have been voided.


I would like to say that we sincerely regret having to take this decision, which is not taken lightly but given the above transgressions we have no choice in order that we meet the compliance regulations stipulated clearly in our terms and conditions.


We have spent an extensive amount of time reviewing your activity and this decision is final.


Regards,


John Sedgwick

Ace Live Casino Senior Compliance Officer

posted on September 6, 2013.

Sirs,

Ace Live Casino does not steal money and make small and large payouts on a daily basis to recreational players.

However we regret to advise that in this case and having studied the gaming activity of this player in detail we determined that this was clearly not recreational play as we see with other players but rather bonus abuse with the differences in the game play given in our email to the player.

John Sedgwick

Ace Live Casino Senior Compliance Officer

posted on September 6, 2013.

I am not a new player and the account was not new. You saw how I am playing, how come you sent me an exclusive offer in the Email indicating it is exclusive for me while you think I am a professional player or is it as long as you lose you are a great player and most valuable but once you win you become a professional and we decide not to pay.

I got special invitation from Gordon Allan the casino manager, he is not stupid, he is the casino manager.

He saw how I played and sent an exclusive invitation and all of a sudden when I win I become a pro player.

I played the welcome offer exactly the same, and it is you that kept spamming my email with many exclusive offer from the casino manager.

Please askgamblers.com can you check whats going on with this place and stop advertise them, this place say clearly that once you are a professional gambler other word responsible gambler that adhere to the rules, they reserve the right not to pay even after they design a special 500 for 500 offer for you.

posted on September 8, 2013.

Please be advised that a reply will be posted tomorrow.

Ace Live Casino

posted on September 10, 2013.

You say you are a respected casino that never steal but I don't see any reply although you said " tomorrow we will respond"

Please pay my winnings or you find your casino with zero players.

I had no problem with other casinos I played. I always honor my losses big or small while you can't pay a player you spammed with special designed for you sweet bonuses.

Why would I deposit without a bonus if everyday you send spam and spam - with this kind of attitude I don't see your casino last long

posted on September 10, 2013.

Sirs,

It was clear after extensive analysis instigated and conducted by our platform provider that the playing patterns were not that of our normal recreational player and it is on that basis that the decision was made.

We must therefore re-iterate that our position has to remain unchanged I'm afraid.

Ace Live Casino

posted on September 11, 2013.

There is no such thing professional player in Roulette.

I played and won - bu not paying you say only losers are welcome in our casino which is rogue.

I didn't apply any system and you also never answered to my question - why did you send an exclusive bonus designed especially for me as being said in Email ?

You could see how I played the welcome bonus, why ?

I wagered over 40,000 and you don't honor your own Roulette your own bonus offer.

No term was breached, all terms were met and I risked my funds toward the whole process of playing.

I didn't play low bets to save my balance but over 120 on 12 numbers and less which is 1/3 of the roulette I could lose it all

posted on September 14, 2013.

We sincerely regret that this decision had to be taken but it was done so after an extensive accounting analysis and review and comparison against the game play of our recreational players.

Given the transgressions there was no other choice in order that our terms and conditions.

were met.

I'm afraid that the decision has to remain unchanged.

Ace Live Casino

posted on September 14, 2013.

You got a 7000 winner and you started to compare me to all the losers you adopted and telling me that because I didn't play like them you decide not to pay, this is exactly the stealing I am talking about.

Show me one specific term I broke. DId I risk my funds? Yes,Did I trust your firm with thousands in deposits and losses before ? Yes

Did I ask for a bonus ? no, you sent me an exclusive invitation specially designed for me.

Look at the email you sent, look what you wrote " if a player place his whole balance in 1 or 2 bets" why did you say or 2 because I didn't place it in one bet so you said or 2, if I had placed it in 3 times, you would say 1 or 2 or 3, other words - no specific term was breached.

All I did is the following, correct me if I am wrong.

deposit 500 got 500 bonus, place 2,3 risky bets to win big and then continue to play 120 a spin on 12 numbers or less which is still very risky, is it bonus abuse ?

How exactly is it bonus abuse if no term or software limit your bet size ?

It is up to me how much I want to bet on each spin and once I win you should pay.

Comparning my bets to all the losers at your casino means nothing and nobody is going to buy these kind of stupid deceptive stories.

The only way to go down the hill to go bankrupt is to use such tactics.

You will be left with no players, remember my words.

posted on September 17, 2013.

We regret to advise that in this case and having studied the gaming activity of this player in detail our platform provider determined that this was clearly not recreational play as seen with other players but rather bonus abuse.

Our decision must therefore remain unchanged.

Ace Live Casino

posted on September 18, 2013.

What exactaly did you compare and why after you sent me exclusive offer ??

I want to convince people here you compared and checked before you sent the offer ?

Why did you offer such a player bonuses and such attractive one, 500 deposit is a very serious deposit, why did you send such a special bonus to me why ?

I lost at yourcasino before and you knew how I played, all was ok when my money came towards your deceptive operation but once you saw the stleaing stopped and the flow of cash you decided to check a 7000 winner and steal his winninsg using deceptive excuses, this guy is a winner and not a loser like our other players.

You are a casino that decide not to pay a winner at your Roulette table, you should be shamed.

There is no such thing professional player, how can I control the Roulette , the numbers are coming rom your stupid casino not from me

Poeple will refrain from player at your place because you may not pay, saying after comparing this winner to our usual loser we found out that he looked like the other winner and we don't pay winners, only small cashouts loser.

posted on September 21, 2013.

We regret to confirm again that after careful re-consideration and in conjunction with our platform provider, it's been determined that this was clearly not recreational play for the points outlined previously.

Our decision must therefore remain unchanged.

Ace Live Casino

posted on September 22, 2013.

All you do is copy paste your regular message hoping the case will close in your favor, forget it you are dreaming. Everybody know already what kind of casino you are cheating me by not paying and now try to cheat the system here answering the same lame answer each time.

Again I say, there is no term in the world that if a player win with a bonus and complete the wagering he won't be paid

posted on September 24, 2013.

Sirs,

I'm afraid that our position has not changed.

Your playing patterns were not that of our normal recreational player and it is on that basis that the decision was made.

Ace Live Casino

posted on September 24, 2013.

You keep giving the same answer, do you listen to what I say ? there is nothing wrong with how I played and the " we compared you to other players" is far from being acceptable

You were already been blacklisted by Gambling grumbles and you were already been blacklisted by thepogg.com are they all wrong ? are they all wrong and you are right ?

posted on September 25, 2013.

We have replied and explained clearly your abuse of the terms and conditions of our platform provider. We have also been courteous and accurate. This decision remains final and cannot be altered.

posted on September 27, 2013.

I didn't breach any of your terms. There is no terms that say you can't play the way I played.

I played your live roulette and there was no limit of bets in the roulette or in terms.

If I place 5 times red or 5 times black it can also be considered a professional system.

If I double my bet each bet like stupid gamblers you would also say I used a professional system while it means nonsense.

Not paying a winner in Roulette is stealing a winner funds, all I did is playing Roulette.

I didnt place the whole balance in one shot, you are wrong, and saying in 1,2,3,4,5 times your whole balance is making a joke of your casino.

The pogg blacklisted you, gambling grubles blacklisted you, what else is needed to make you understand you are totally wrong and I did nothing wrong.

posted on September 30, 2013.

Again, we analysed your gaming activity in detail inconjunction with the expertise of our platform provider and determined that this was clearly not recreational play as seen with our players but rather bonus abuse.

With respect our position is clear and remains unchanged.

Ace Live Casino

posted on October 2, 2013.

You are already blacklisted in Thepogg.com. U are also blacklisten at Gambli­ngg­rum­ble­s.com, soon in Casinomeister and look at the comments of people here and you still think you are right, your casino looks like a big joke right now and not a funny one.

Please pay my winnings I did nothing wrong, the only wrong thing I did is trusting your casino with big deposits

posted on October 5, 2013.

We have replied and explained clearly the abuse of the terms and conditions of our platform provider. This decision remains final and cannot be altered. We are certainly not a rogue casino and have 1000's of satisfied customers. We are appalled that our good name is being tarnished in this way by a player that has clearly abused our bonus system.

posted on October 6, 2013.

We are certainly not a 'rogue' casino and have bent over backwards at times to keep the name of Ace Live in good standing however on this occasion and in conjunction with advice received it was determined that this was clearly not recreational play as seen with our players but rather bonus abuse.

Ace Live Casino

posted on October 8, 2013.

It was not the first time I played, why did you design a special bonus to a player you claim now he is a bonus abuser while the player played the welcome bonus exactly the same ?

Isn't obvious that for your casino a winner is banned and a loser is most welcome with special offers to his email designed only for him as your manager use to say ?

ThePogg.com, Gamblinggrumbles.com and people here, are they all wrong and only the Casino is right ?

Check yourself before you blame me. My only mistake was trusting your casino.

posted on October 8, 2013.

The complainers deposits were returned in full.

posted on October 10, 2013.

When a a player deposit 500 and get 500 bonus and start with a 1000

an intial bet of 300, 400, 500 at the beginning is bonus abuse ? why is it bonus abuse ?

After I hit the big win, I continued to play risky betting over 100 a each spin on 12 numbers or less , where is exactly the bonus abuse here ?

Many players play like that, the reason you want a bonus is in order to bet more than your deposit amount, why do you consider it a system ?

Anything could be claimed to be bonus abuse, small bets, big bets, medium bets.

Your terms and condition won't say a word about betting limit or size.

The issue is not the deposit but the winnings I won after I placed over 40,000 in your live Roulette