Very unresponsive and unprofessional Customer Support.
Ace Live Casino stealing winnings
I played at Ace Live some time ago and won around 1400 euro. When I requested a withdrawal, they locked my account and accused me of "systematic betting", which, as they believe, can be a reason to void winnings. They refunded my deposit and ignored my emails where I asked for further clarification and discussion of this matter.
The excuse they use is ridiculous and is of the type one would expect rogue fraudulent casinos to use. I clearly want Ace Live to return my winnings, what they are trying to do is just robbery.
We have been trying to repeatedly reach you over the last week to reply to the accusations made by a player registered on your site.
Could you kindly come back to me on firstname.lastname@example.org
sorry posted this in comment
Hi I`m sorry but I have not received any letters from you perhaps you take me for somebody else. in fact,last letter I received is dated May, 14, all my later emails had no reply. I just wrote to the address you gave me with theme "Askgamblers complaint discussion". can you check it and reply to that address thanks
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