Slotty Vegas Casino - Unjustified Accusations of Fraudulent Activity

RESOLVED
leeben United Kingdom
posted on September 14, 2015.

I was on the live chat to self exclude form the site slotty vegas. During the chat I was told that the fraud department had informed the representative that I was only opening accounts to use the free spins. I informed the representative this was not the case and I would like more details of this accusation. No details were given, I was then transferred to another representative who again told me I had multiple accounts. After 5-10 minutes of getting nowhere I asked for proof of the accounts and a copy of our chat so I could take things further and I was sent a statement from the terms and conditions saying a player who is self excluded should have no correspondence with the casino. I was instantly cut off. I had asked for proof of my 7 accounts as I was worried someone else is using my details to open accounts. The casino has not helped, I offered to call to discuss with no response, I asked for a copy of the chat via email so I could investigate this further and was just cut off. I find this disgraceful service and am now very suspicious of this casino, surely if they are my details I am entitled to know what is happening?

posted on September 16, 2015.

Hi Leeben,

I've looked into this case for you and I am now in a position to disclose the facts.

Unfortunately there was a slight mix up due to a coincidence in name similarity, and along with some short-sightedness of the agent who was handling this case, has led to the above to unfold.

We had a player opening multiple accounts who coincidentally shared the same full name as yourself. I am now in a position to confirm that the person in question is completely unrelated to yourself, and I'd like to apologise fully for the inconvenience this has caused and the eventual treatment you received due to this case of mistaken identity.

I am available through PM if you would like to get in touch with me personally.

Kindest Regards,
Karl

leeben United Kingdom
posted on September 16, 2015.

Hi Karl,
Many thanks for your response. Thank you for clearing this up. Whilst I was offended by the representative's comments the other day, I appreciate your apology. I am glad this has all been cleared up. Regards
Lee

AskGamblers
posted on September 16, 2015.

Based on the player's last comment we consider this case as resolved and it is now officially closed.