Jackpot247 Casino - Account verification issues

posted on August 18, 2015.

I have recently tried to verify my account with Jackpot247, I believe the copies of my debit card and passport have been accepted, however when I send my proof of address I keep receiving a reply saying 'this does not show the information we require'.
I have provided them with a copy of my pay slip and a copy of my bank statement I requested by post - which both include my address and date. I do not understand what is missing from these documents, or if it the quality of the images which is at fault.
I had previously mentioned at this address I do not pay the utility bills or have my name on the mortgage so will be unable to send any documents of this nature but was advised the payslip or bank statement would be acceptable.
This, of course, is delaying the withdrawal of £315 I now initially made a couple of weeks ago.
Please can anyone advise?
Many Thanks,
Kyle Belt

posted on August 19, 2015.


We can see that the documents the player provided were in fact accepted yesterday, on the 18th. We are happy to confirm, therefore, that the player's withdrawal of £315 has already been processed. The player has also received an email confirming this.

Kind Regards,


posted on August 21, 2015.

I would like to confirm that the withdrawal has been received.
Many thanks to Askgamblers and Jackpot247 for receiving quick replies in sorting out this problem.

Thanks again,

Kyle Belt

posted on August 21, 2015.

Based on player's last comment, we consider this case as resolved and it is now officially closed.