Slots Jungle Casino - Account Under Review for 90 days?!

RESOLVED
thesikester United States
posted on December 11, 2014.

I have played online casinos for about 10 years. This is the only time I have ever waited for a withdrawal about 2 weeks only to be notified by email that my account is being reviewed and I will be updated in 90 days!! My withdrawal was credited back to my casino balance. Meanwhile, my $1400.00 winnings sit in limbo waiting for this so called review. Also, I called Slots Jungle support and was told the only way to communicate with the finance department at Slots Jungle was by email. I have only made deposits and played. I have taken none of their bonuses. I think they just use this as an excuse not to pay or to delay payment to their players. Following is a copy of their email to me:

Dear Carl,
I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account.
This process might take up to 90 business days.

As soon as we have any updates regarding your account we will inform you via email.
We are sorry for the inconvenience.



Sincerely,



Jonathan Mayfair

Finance Department

AskGamblers
posted on December 15, 2014.

Dear @thesikester,
Any update considering this complaint? Thank you.

thesikester United States
posted on December 15, 2014.

Not a word! I resubmitted my withdrawal for the $1400.00 in my account.

posted on December 16, 2014.

Hi Carl,

Thank you for providing us with this information. As far as I see your account has been put on hold in order to run additional checks on your account. I will contact the finance department to find out more details about the time period it might take.

Best regards,
Ally

thesikester United States
posted on December 16, 2014.

Hi Ally.

Thanks for checking. I hope I hear from you soon and we can resolve this.

Sincerely,
Carl

AskGamblers
posted on March 11, 2015.

This case has been reopened upon casino’s request and we would like to give it one last chance for a successful resolution.

AskGamblers
posted on March 14, 2015.

@Slots Jungle casino,
We reopen this complaint upon your request, but you didn't respond, can you please update us considering this complaint, thank you.

posted on March 15, 2015.

Hi thesikester,


I've been informed by our finance department that your payment will be processed within the next 72 working hours.

Please let us know when you received it so we can update the post as solved.

Happy to help and apologize for the delay :)

Clara

thesikester United States
posted on March 16, 2015.

This issue has been resolved. It only took about 75 days and the $1400 withdrawal has been paid. Thanks for your help.