Slotobank Casino - Account locked and legitimate winnings cancelled

RESOLVED
posted on June 2, 2015.

Hello,

I've registered to Slotobank Casino about 2-3 months ago. I've deposited several times, and after a bigger winning i wanted to withdraw the money. After that they asked me to send verifiation documents and locked my account. I've sent them the documents several times. Contacted the support, they have said that they see the docs, but my account is under investigation for over 1,5 months!! I've also contacted their admins, wrote them my story that i'm a legal player with fair winnings and withdrawal request but i never get an answer from them only from the support who can only say that this thing belongs to the security department and they can not connect them or can not help.. be patient and they will contact me. They are telling me this for about 2 moths now and i'm very frustrated that they won't unlock my account and wont let me to get my well earned money..

Can you please help me fix this problem and get my money?

Thanks in advance!

Best Regards,
István Tápai

posted on June 5, 2015.

Hello Istvan,

As I see from the comments on your account you didn't send us any kind of Utility Bill. Please send as any kind of official document with your name and address on it . And your issue will be solved in 24 hours

posted on June 5, 2015.

Hello,
I'm living at my parents house so I only have the mobile phone bill and the internet bill connected to my name for that address.
I'm uploading the mobile phone bill now, and after i arrive home i'll make a copy of the internet bill and upload that also.
Thanks for helping me with my case!

BR,
Istán Tápai

posted on June 7, 2015.

Hello,

I've added 2 additional Utility bill for your.
One is an internet bill, the other is my car's insurrance bill.
Best Regards,
István

posted on June 8, 2015.

Hello Istvan,

Your account is reopened , and you are welcome to log in and withdraw your winnings.

Thank you for patience and cooperation.

Sincerely,
Slotobank.com

posted on June 10, 2015.

Hello,
I'd like to thank you for your help and cooperation! You are the best!

Best Regards and thanks again!
István