BetRally Casino - Account locked while playing

hyppere Norway
posted on August 25, 2015.

Hello Askgamblers.

I took advantage of the exclusive bonus from Askgamblers,
Betrally Locked my account while playing there, because they thought my name was "doubtful".

I signed up using Askgamblers exclusive bonus code with a 200% bonus. i deposited 60Euros

I have wagered half of my depositbonus and i am very likely to meet the wagering requrements, so i decided to log in and out to refresh the page when i suddenly couldnt log back in, even when i pressed the "forgot password" option. It turned out that they had locked my account. The reason for this was that they was doubting my name, and told me that i had a "doubtful name".

I asked them to refund my deposit, i dont care how much i have wagered, i was playing there for hours and the luck was on my side, despite this, I told them to lock my account and refund my deposit. I will also like to add, that this was my first deposit at betrally, and they failed in all ways to make me feel welcome.

I was not requesting a Withdrawal or anything, i was just a new customer trying out their casino.

I just want to get my deposit back, and now they are telling me to send a picture of my self and so on.

i have sent them my Id card Which is a norwegian Bankcard, the bankcard is Valid ID in Norway and it has My picture, birth and social security number on it, i also sent them my proof of adress, which they want to see again.

I will also attach the chat transcript.
I would like to have my deposit refunded, and dont want to have anything to do with this casino unless they give me an apology.

posted on September 1, 2015.

Dear Hyppere,

Please accept our apologies in case you have experienced any inconvenience throughout the account verification.

However, as a Responsible Gaming site we need to enforce specific procedures to ensure the account verification of players is done as per our internal security rules and regulations. Throughout this process our Security Team is checking the registered accounts and requires certain documentation. The First Name and Surname you registered in the Casino were assessed as such that would demand personal details validation through respective documents submission.

The provided so far documentation has been defined as insufficient by our Security Department. Therefore – your membership was temporarily suspended and your initial deposit was refunded to your NETELLER Account. Let us also clarify that should you submit the necessary documents for verification purposes, your account access can be reinstated.

Thank you for understanding.

Bets regards,

hyppere Norway
posted on September 1, 2015.

Betrally, Please dont post my personal information like this, why on earth are you posting my names here?!

Askgamblers I would like to thank you for getting my issue with betrally solved!!!!

Thank you very much, askgamblers!!!!!!!!

posted on September 2, 2015.

The player's personal data were removed from the casino representative's post.

Based on player's last comment we consider this case as resolved and it is now officially closed.