BGO Casino - Account locked due to previous self-exclusion but deposits and available balance refused to be returned

UNRESOLVED
posted on August 3, 2015.

I previously had an account but self excluded. I joined again and deposited 300 pounds. I did not claim any bonuses. I was sent an email that I had multiple accounts. I have tried numerous times to contact them without success. I have a balance of about 90 pounds which I would like returned to me.

Thank you
Janet Beckham

posted on August 6, 2015.

Hi Jane.

I can see we have communicated the rationale for our decision under case reference 00109576 on the 29th July.

Should you wish to discuss this further can you reply to the email or contact us at [email protected] We can then discuss the situation further with you.

Regards

Andrew
Customer Services Manager
bgo

posted on August 6, 2015.

I still am unable to get my balance back. You have not answered my query

posted on August 10, 2015.

Hi Janet
the case reference stated contains the email which confirms why you will not be getting your balance back.

If you want to discuss this further please reply to this email.

Regards

Andrew
Customer Services Manager
bgo

posted on August 10, 2015.

You can keep the ninety plus pounds in my account. I will however never use your site again and will advise my friends of your unfair illegal practices

posted on August 11, 2015.

Hi Janet

As I stated in the previous email, you are welcome to challenge the decision but I am not in a position to discuss the specifics of your case on an open forum.

Therefore if you can email [email protected] then I can duly focus on the specifics around the decision we have made.

Kind Regards

Andrew
Customer Services Manager
bgo

posted on August 12, 2015.

Aas I said before keep my money. I hope people read this and take note before using your site BGO

posted on August 12, 2015.

Hi Janet

As I stated in the previous email, you are welcome to challenge the decision but I am not in a position to discuss the specifics of your case on an open forum.

Therefore if you can email [email protected] then I can duly focus on the specifics around the decision we have made.

Kind Regards

Andrew
Customer Services Manager
bgo

AskGamblers
posted on August 15, 2015.

Our complaint department didn't received any evidence regarding this case. We consider this complaint unresolved.