Llama Casino - Account frozen, support not answering why after more than 2 weeks

RESOLVED
posted on February 24, 2016.

I opened account 2 weeks ago Used 100% promotion by depositing 150 euros with neteller.After playing couple of hours I wan more than 1000 euros and was wagering bonus,but suddenly my account was locked.They wrote me an email informing me that my account is under investigation.
Now is more than 2 weeks they are not answering my emails and simply ignoring me.

posted on February 25, 2016.

Hi Mr Stankevicius

We have your account as [email protected]

We have received no email from you on these addresses.

Please can you forward your previous communications to me ( [email protected] ) and I will look into the matter directly.

Best regards

Llama Support

posted on February 25, 2016.

hello,
i have send my mails using option on your website.I did not get any replay so far.

Rolandas S

posted on February 29, 2016.

Hi Mr Stankevicius

We are speaking via email and we a looking to understand why your deposit came though as $1.50 rather than the $150 you tried to deposit.

Once we have a response from the banking systems I will be able to update you more.

Best

Llama Support

posted on February 29, 2016.

The problem, as we have informed you via email, is that your deposit via Neteller was only 1.50 and not 150. You sent us a receipt file with 150 on it, but as you will be able to see from your own Neteller account, the actual amount is in fact 1.50. We are currently looking into what has happened here. Our tech team will report back shortly so that we can provide feedback to you.

posted on February 29, 2016.

yes indeed only 1.5 euro has been taken from my neteller account but neteller send me email as it was taken 150 euros and also 150 euros + bonus 150 was added at my casino account. really mystic situation.I am ready to deposit 148.5 euros using skrill or credit card and continue playing at your casino

AskGamblers
posted on March 4, 2016.

Any news?

posted on March 4, 2016.

no news .they are very slow in responding

posted on March 8, 2016.

We have reviewed your account, and you will be pleased to know that we are happy to re-open your account. Our team will shortly be contacting you via email in order to arrange the outstanding payment, and you will be able to continue to access our games. The extended delay was due to Neteller not responding in a timely fashion to our repeated requests so that we could properly evaluate the issue.

Our apologies for this, and we would like to provide you with a bonus for the inconvenience. Our team will detail the process to get things moving again.

posted on March 8, 2016.

We reinstated the account and it is now being used by Stanrola again. We believe this should bring the matter to a close. Thanks.

AskGamblers
posted on March 12, 2016.

Dear @stanrola,

Are you satisfied with the casino's response, can we close the complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.

posted on March 14, 2016.

yes.everything is fine.please close the complain

AskGamblers
posted on March 15, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.