21 Casino - Account Frozen, Unable to cash out legitimate winnings

RESOLVED
posted on September 1, 2016.

A few days ago i signed up and make a depsoit of 2000 sek to get the good 200% bonus on 21casino
I start playing 50 kr bets on the Jack and the beanstalk beacuse . After a few spins i won so my balance became about 13-15000 and i was thinking about to make a withdraw beacuse if u win on the money u depsoited its real money first but i continued play and changed to the slot Zombies and played that game with the bet of 30 kr until my until i had about 22000. Then i made a withdraw on 18000 beacuse i cant cashout the 4000 bonus amount.
After i sent my documents they just froze my account and now i cant reach them via livechat or email.

posted on September 2, 2016.

Today I got an email back that my account was frozen bur that Im gonna get my money back.
I got my money but they say I cant play on thier csinos anymore. Thnks for the help

AskGamblers
posted on September 3, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.