Trada Casino - Account closure, wrongfully accused for "Fraudulent activity"

REJECTED
duvaduva Croatia
posted on June 13, 2016.

Registered account, played some slots, have some luck to hit 4068 €.
After that verified account.

Few days after I pass verification, I received email:

"
You requested a withdrawal at TradaCasino.

The banking department have reviewed your account and unfortunately we have been forced to void your bonus winnings.

Fraudulent activity, which has breached our terms and conditions, has been detected. For this reason we have processed a refund of your deposit of €100 to Neteller and closed your player account at TradaCasino.

Regards,

James.
"

I do not need to say how unhappy I am with 100€, because I made a withdraw 4068 €.

Please help me :(

posted on June 15, 2016.

Hello,

Please note that we have supplied the AskGamblers team with all the documentation required and we await a response from them.

Kind Regards,

Rachel @ TradaCasino.

AskGamblers
posted on June 16, 2016.

AskGamblers Complaints Team has been provided with detailed information and set of evidence concerning this complaint on behalf the Trada Casino management. Based on that information we can confirm the fact that Trada Casino acted in full compliance with their Terms&Conditions when a violation of a particular term has been detected and namely :

"TradaCasino reserves the right to suspend your account pending investigation in the event of the casino having reasonable grounds for suspecting that you have been involved in any form of collusion or fraud during your use of the casino platform, website and/or systems. We also reserve the right to withhold the whole or part of your account balance, close your account permanently, as well as recover from your account the amount of any winnings, pay-outs or bonuses which have been affected by any of the following activities:

Collusion: The joint effort of two or more individuals to gain an unfair advantage over the software to achieve an unnatural increase of available bankroll through multiple bonus awards (similar to multi-accounting) to benefit/take advantage from game engine design. This is usually done at a casino in order to increase the total number of deposit bonuses awarded, thereby un-naturally maximising the probability of achieving a large winning slot pay-out;
"

While we are doing our utmost to help as many players in a trouble as possible, AskGamblers Complaints Team maintains zero tolerance towards players trying to commit any kind of fraudulent activities. Therefore this case is being rejected and no further correspondence and support will be provided.

In case of a disagreement with our decision, we encourage player to seek further assistance from the relevant licensing authority directly.