Grosvenor Casino - Account closure for unknown reason

RESOLVED
posted on June 19, 2015.

I won money on this casino the other day and ive recently just tried to log into my account and all it said on the screen was error so i quickly checked my email to see theyve closed my account due to an unknown reason to which ive emailed back explaining that ive not breached any terms and conditions as i read through them all before joining so i understood what the casino was about. I believe ive not done anything wrong and wish for this to be resolved as soon as possible. I won the money and do believe i should be able to have it. Hope to hear back soon. Kind Regards,
Jade

posted on June 26, 2015.

Hi Jade,

Happy to investigate this. Please provide your username and I will get back to you.

Grosvenor team.

AskGamblers
posted on June 28, 2015.

We send to the casino necessary information.

posted on June 29, 2015.

Hi Jade,

I cannot find any account details from the Username you have provided. Perhaps you could forward on the email you received from us. Please send to [email protected] and I will continue to investigate.

Thanks,

Grosvenor team.

posted on June 29, 2015.

This is because you shut my account where my money was that i had won. My email address is [email protected]

AskGamblers
posted on July 3, 2015.

Any news?

posted on July 4, 2015.

Ive not heard anything as of yet

AskGamblers
posted on July 23, 2015.

Based on evidence that we received from a casino management we could confirm that player breach bonus terms. We consider this complaint resolved and closed. If player think that his/hers rights was violated, he/she can seek further help with a licence authority that issued casino's licence.