Casino Mate - Account closure with no reason stated

RESOLVED
posted on February 27, 2015.

As soon as I win a big amount off money I withdrawled it then I verified my account they called me up saying it has approved now just wait for your money it's pending then I woke up today trying to log in my account and found it blocked I called them up he said my account has been locked for security reasons as soon as I win money which I find funny and the person I was talking to on the phone was struggling to give me answers on why my account is locked im just upset at the fact I put so much money through there website to find out this.

posted on February 27, 2015.

Good day,

Joseph was in breach of the casino's terms and conditions under “Account Cancellation” – clause 3.1.2.

The credit card registered by Joseph with which he initiated purchases was entered into our system by Joseph, as himself being the owner of that particular card. After receiving his documentation we found this was not the case and the credit card used to make those said purchases did not belong to Joseph.

Due to the breach of our Terms and Conditions as listed below, his casino account was locked. The purchases made off the card was refunded to the original owner of the card and all winnings are deemed null in void.

Terms and Conditions Link: http:/­/ww­w.c­asi­no-­mat­e.c­om/­t-c­s.a­spx­#Ac­counts

3.1 Account Cancellation

Vegas Partner Lounge reserves the right to cancel an account for any reason whatsoever at any time without notice to the Player. Any balance in the casino account at the time of such cancellation will be credited to the Player's credit card or sent to the Player by check. In some circumstances, an alternative payment method may be required in order to return the balance amount to the player. However, Vegas Partner Lounge reserves the right, in its unfettered discretion, to lock any accounts, void any winnings and confiscate any account balance in the Player's casino account in any of the following circumstances:

3.1.2 If the name on the Player's casino account does not match the name on the credit card(s), or other banking methods used to make purchases on the Player's casino account;

Regards

Preston
Complaints
Casino Mate

AskGamblers
posted on March 3, 2015.

Is this complaint resolved, did casino returned player's deposit?

posted on March 5, 2015.

Do I at least get my refund from my bank account or what I deposited money from account and thanks for refund to my mum account

posted on March 6, 2015.

Good Day,

The credit card registered by Joseph with which he initiated purchases was entered into our system by Joseph, as himself being the owner of that particular card. After receiving his documentation we found this was not the case and the credit card used to make those said purchases did not belong to Joseph.

All purchases on account where made through this card. These purchases where refunded to the card owner.

Regards

Preston
Complaints
Casino Mate