Grande Vegas Casino - Account closed without explanation

RESOLVED
posted on January 23, 2016.

I created an account at the grande vegas casino and play with $ 50 without deposite, then I win $ 250.
they asked me to submit some documents like (driver license, statement of bank and holding ID)
after a couple of days later they asked me to resend the document, and I was again sent the dokumenn shortage, an interval of a few days they asked me to send the document back ..
I really do not understand they always repeat to me send documents, whereas all the documents that I submit as legitimate and clear, until my account was closed and said:


Proof of address (remaining docs)

Dear Lika

We are contacting you from Grande Vegas casino.

After reviewing the documentation submitted, your account did not pass our internal security checks.

A decision has been made to close your account. This decision will not be reversed.

As per our Terms and Conditions:

16. All cash-ins will be subject to audit before being processed. Players must provide a copy of Reviews their proof of identity, address, copies of credit cards and / or other Appropriate documentation when Withdrawing credits. Proof of identity must match the registered name and surname. If a player fails to provide this within 4 weeks of our request, his account may be subject to lock out and winnings and / or cash-ins made, voided. In cases of fraudulent documentation, the account will be locked and all winnings and / or cash-ins will be voided.

Enter Terms and Conditions Link

In the event a new account under your name is created, it will Also be closed.

Regards,

Jesse
Security Team

I do not know what happened to them.
please help me to fix this problem askgambler


thank you

posted on January 26, 2016.

ahasa IndonesiaMenutup layar penuhthe document has been verified.
and on the 24th I requested a withdrawal of $ 250.
PAYOUT REQUEST CONFIRMATION
Dear Lika Malik,
This email confirms our receipt of your request via Skrill payout for the amount of $ 250.00 USD at Grande Vegas Casino for your Account ID natural. We will review your request shortly and you will be Notified by email when your payout has been processed.
You can cancel the payout requests before they are authorized for processing, by logging into your account and Accessing the cashier / banking center or by contacting Customer Services.
We thank you for your continued business and are always available if you should have any questions.
Website: http:/­/ww­w.g­ran­dev­ega­sca­sin­o.com
Email: [email protected]
Phone: 1-866-888-5833
Thank you for your patronage.
-The Staff at Grande Vegas Casino-
6433991
but withdrawals me my funds in my account rejected for reasons connected with another account.
This is not true! because I only create one account in vegas grande.
I asked askgambler to help to resolve this problem.
And why my documents accepted if my account linked with another account.


thank you

posted on January 26, 2016.

their reasons are not enough to prove if my account is connected with another account.


"PAYOUT REQUEST DECLINED
Dear Lika Malik,
We're sorry, but your Skrill payout request of $ 250.00 USD for Account ID natural has been declined.
Payout Comments: linked by IP

We thank you for your continued business and are always available if you should have any questions.

Website: http:/­/ww­w.g­ran­dev­ega­sca­sin­o.com
Email: [email protected]
Phone: +1 866 888 5833
Sincerely,
-The Staff at Grande Vegas Casino-

6433991"

posted on January 26, 2016.

This not enough,i want a valid proof!!

posted on January 28, 2016.

Hi there,

Please note that our Terms & Conditions were not upheld and we've removed the winnings in accordance with the following rules:
GENERAL TERMS & CONDITIONS
10. Members are only allowed one active account. Winnings will only be paid to players having ONE account. All winnings will be VOID for players with more than one active account. Grande Vegas allows only ONE account per computer, household, IP address unless permission is granted otherwise by Grande Vegas.
PROMOTIONAL TERMS & CONDITIONS
21. Winnings made on linked accounts using same offers will automatically be voided and therefore will be removed from the accounts.

Kind regards,
Grande Vegas

posted on January 28, 2016.

it is not true , because I have not had any other accounts at two or grande vegas casino .
if you can not afford to pay the winner was not a problem , if you decide to cancel my account win for reasons connected with another account that is not at all TRUE!!!

posted on January 28, 2016.

I would believe if you provide a valid proof regarding my account .
and you can provide evidence that the askgamblers !!

AskGamblers
posted on April 12, 2016.

The complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach to a satisfactory resolution.

posted on April 12, 2016.

I always send them an email to provide evidence , but they could not provide it .
I think they did not have it .

AskGamblers
posted on April 21, 2016.

The complaint has been reopened as per submitter's request.

posted on April 21, 2016.

Please mark my cases as resolve.

I have receive my payment.

AskGamblers
posted on April 21, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Grande Vegas Casino complaints

  • 12 of 13 resolved
  • 2 days avg response
  • 6 days avg complaint life
  • 103 USD avg amount

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