Royal Ace Casino - Account Closed / No Response / Confiscated winnings

Aydan Sturgess Australia
posted on February 28, 2016.

Deposited money from my account. Won $700. Made a withdrawal request then was locked out of my account. Have had no correspondence back other than this email.

Dear Customer,

This is Patrick with Royal Ace Casino.

The case was escalated already and we got a resolution as well.

The account will remain closed and it wont be reopen .


Royal Ace Casino
US/CA Toll Free: 888-288-2944­yal­ace­cas­

Have emailed several times and they have not written back with an explanation.

posted on March 4, 2016.

Hi fb_101­538­027­604­82247,

I'm not certain why you believe your winnings have been 'stolen' as you say.

Yes, your account has been closed for risk reasons (which I'm unable to discuss publicly).

Although your account was closed, we have approved your withdrawal and you will be receiving your payment, shortly.

In the meantime, if you have any questions relating to the closure of your account, I'd like to ask that you direct your queries to Ally, our Escalations Manager. You can reach her at: [email protected] Don't forget to add the com. ;-)

All the best,


Aydan Sturgess Australia
posted on March 5, 2016.

Question ? Why has it taken over a week to get any sort of response from your website ? Emails don't take 7 days to respond to ?

When was the withdrawal approved ? Its been over 10 days since the withdrawal request and i don't have the money ?

posted on March 8, 2016.

Hi fb_101­538­027­604­82247,

Your payment was approved a few days prior to your payment which was made to your Neteller account on March 6th. I believe Ally contacted you regarding this, as well.

All the best,


posted on March 12, 2016.

Dear @fb_10­153­802­760­482247 ,

Did you receive the payment, can we close this complaint as resolved? Please be informed that in case you fail to respond within the given time frame we will consider this case as resolved and officially closed. Thank you.