LeoVegas Casino - Refusing to refund deposits after unjustified confiscation of winings

UNRESOLVED
posted on February 23, 2015.

well i had an account with leo vegas, according to them i have 2! my now ex wife had opened an account using my details but her email address, when i opened my account i had no issues, and then i won, in fact i won 4000. upon withdrawal i was asked to provide verfication which i did immediately, then i had an email to say my withdrawal would be passed for processing. a few hours later i get an email to say my withdrawal will not be processed as i have a dupilcae account (which i know nothing of) but i can have the old account reopened which has an email address i cannot access, my withdrawal has been confiscated and i wont be getting anything, emails backwards and forwards and they said that we have both played from the same ip address, well thats not hard considering we both lived in the same house till a few weeks ago. they had no problem taking my money when i deposited. i asked for refund of deposits and they said no as i had spent the money......yes i spent it and won 4k!

posted on February 24, 2015.

Hi There,

Sorry to hear that you are having issues with your withdrawal.

Could you give me your player details so i can investigate further? Feel free to email to me personally to avoid giving them out on the forum. My contact details are [email protected] Hopefully we can get this sorted for you.

Many thanks
LeoVegas

posted on February 24, 2015.

i have emailed from my personal account

posted on February 24, 2015.

Hi Given4058,

Thank you for your email, the issue is now being taken care of.

Many thanks
Shenaly

posted on February 24, 2015.

you may think so, the account my ex opened with my details is fine, the account i opened myself is not, so much for fraud prevention!

posted on February 24, 2015.

Hi Given4058,

As previously stated, two accounts with the same details are a breach of our terms and conditions. Please refer to the terms and conditions:

2.1.3 You are only allowed to have one Member Account on this Website. If You attempt to open more than one Member Account, all accounts You try to open may be blocked or closed.

2.1.11 In case of blocke­d/c­los­ed/­exc­luded accounts or for any other queries, You can contact LeoVegas on [email protected] in order to recover his funds.

10.1 If You breach any provision of these T&C or if LeoVegas has a reasonable ground to suspect that You have breached them, LeoVegas reserves the right not to open, suspend, close Your Member Account, withhold any money in Your Member Account (including any deposit) and use such funds on Your Member Account to settle any damages incurred in this respect.

Many thanks
Shenaly

posted on February 24, 2015.

got told to phone in and speak to support who are better equipped to deal with it, haha what a joke, again the ex can keep the account she opened in my name with my details using my old bank card but im not allowed to have the one i opened with my own details, what a joke of a site, read their terms and conditions and they go on about fraud etc but basically they allow you to commit fraud. perhaps ill go and open accounts everywhere in everyone elses names. comes down to yeah you can have an account....we dont care whose name is on it aslong as your putting money into it

AskGamblers
posted on February 28, 2015.

Best on the complaint thread player and casino didn't find a common ground regarding this case. Also because of the strict in-house rules, we can't get any evidence from a casino that this player breach their Terms and Conditions. This complaint is unresolved. We recommend to the player to seek further help with Gambling commission of Malta.