Star Games Casino - Account blocked from 2 weeks with 4200 euro winnings

REJECTED
posted on December 30, 2015.

i have some problem with stargames my account its blocked from 2 week i send all the document they need i have 4000 euro
the costumer care dont answer me i have call something like 50 time and send 30-40 mail with no good answer they take time and no answer me i dont know what do

AskGamblers
posted on January 4, 2016.

Dear @canecorso,
Any update regarding your compliant? Thank you.

posted on January 4, 2016.

Nothing update or answer from stargames.com
Thank you

posted on January 6, 2016.

Hi,

My name is Adam and I handle the Affiliate Department. Even though player queries are not our departments responsibility I would like to help by forwarding your query to the right people to ensure this is seen to (if not already done).

In order for me to help, I would ask if you could kindly send me an email to [email protected] which includes your name and player ID.

Thank you for your patience and understanding in this regard.

Kind regards,
StarGames Affiliate Team

posted on January 6, 2016.

hi thanks for your reply my name is t****** l****** my username e********

posted on January 6, 2016.

i can answer at that email adress its wrong!!!

posted on January 6, 2016.

hey give me a valid email adress pleasee

posted on January 6, 2016.

Hi,

The email is correct:
[email protected]
(the askgamblers site added a "-" as it didn't fit in the line. If copy and pasting the above as is would result to this issue.)

I placed the same email on a separate line to ensure this shouldn't happen again.

Lastly, please refrain from sharing sensitive information openly over the forum as done. This is to safeguard yourself as best as possible.

Regards,
StarGames Affiliate Team

posted on January 6, 2016.

i send two mail at your address
i hope in an answer.... you have alll the document you need now
and if you want somenthing more i have it
im a player and i want play i think stargames.com is a good casino....
maybe its not true????
i dont know
please give me some good answer
thank you very much

posted on January 7, 2016.

After all document The stargames dont wanna Pay .... Please askgambler help me i need it....

posted on January 7, 2016.

Affiliate can you answer me??? Maybe help me.......

posted on January 8, 2016.

now the costumer center dont asnwer to my mail or my call,,.....

posted on January 10, 2016.

Dont open an account on stargames they are only cheaters The take all The money you deposit and If you win te found a way for dont Pay

Black listed this casino of cheaters and frauders

posted on January 10, 2016.

Askgamblers put stargames in black list its only a big fraud

posted on January 10, 2016.

now stargame say italian cant play but in the term and condition its not script
before register my account i ask at costumer service if i can play form italy
and he say yes i attach the proof

posted on January 10, 2016.

i have some attach for ask gambler the documet stargames say its fake

posted on January 11, 2016.

Stargames answer to my complaint

AskGamblers
posted on January 11, 2016.

Dear @canecorso,

Please pay attention to the fact that all your attachments have been removed. We strongly encourage you to go through the AskGamblers Complaints Guidelines once again and refrain from posting sensitive personal information unless it's been properly masked. Thank you for your cooperation.

posted on January 11, 2016.

I use private for my data i think only casino can see it

posted on January 15, 2016.

Hi Ask Gamblers,

As canecorso mentioned previously StarGames had answered the complaint.
I believe this can be considered as complaint resolved. No?

Regards,
StarGames Affiliate Team

AskGamblers
posted on January 15, 2016.

We consider the behavior shown by the player in his last post as absolutely incompatible with the minimum standards of decency and normal attitude and behavior during an ongoing dispute at AskGamblers Complaints Service. Such behavior is considered as a direct breach of the Terms & Conditions associated with AskGamblers Complaints Service and therefore, player's case is being rejected.