Slotobank Casino - Account blocked, cashout even deposit refund declined

Wojtek86 Hong Kong
posted on November 5, 2014.

Over one month ago I made a deposit to Slotobank casino via Neteller (verified) and asked on Chat for a bonus. got it and started to play with low stakes to not break any T&C rules... played couple days and met all wagering requirements. I tried to withdraw 400 E from my account, but payment was declined because verification process. I sent all required an valid documents and screenshot of my Neteller account as requested. 3 days later my account was blocked without any explaination. Only informations that I got from live chat are:
unfortunately no updates yet. I guess there is a security/fraud issue
please note - fraudulent activity on-line is prohibited
that's all I can tell regarding this situation

and the situation won't change unfortunately - our security department is rather strict when it comes about unverified identities and fraud suspicions
sorry, I am not in charge for such situations
sorry for inconveniences"

I am sure that I did not break any rule stated in T&C, my docs are valid, Neteller account verified. I don't uderstand all this situation.

posted on November 11, 2014.

Dear @Wojtek86,
Any update considering your complaint? Thank you.

posted on November 12, 2014.

Hello Sir,
we will look on your case and figure it out.
Thank you for patience

posted on November 13, 2014.

Dear Wojtek86 ,

Could you please provide me with your email or username at slotobank casino? So we can check all the details of your case

Wojtek86 Hong Kong
posted on November 13, 2014.

My username at slotobank casiono is: wszymaczek

I hope that my case will be solved soon.

posted on November 16, 2014.

Dear all,
Any update?

posted on December 1, 2014.

This complaint has been reopened upon submitter's request.

posted on December 2, 2014.

Dear Wojciech,

We are still working on your issue. Once we have update you will get answer via email.
Thank you for patience

Wojtek86 Hong Kong
posted on December 2, 2014.

Dear Slotobank,
Thank you for fast response. I wait patiently, but today expires second month that I wait for verification of my account and withdrawal my money.

I hope that it will be solved soon.

posted on January 26, 2015.

This case has been reopened upon player’s request and we would like to give it one last chance for a successful resolution.