I sign up my account last week, and won like $4000 but today it said my account was blocked, i called the customer service, but no help. Please help me.
I'm sorry Chan, but online Casinos are very sensitive to fraud, as it happens all the time. The way this was carried out it raised a number of red flags, and the risk department made a decision. I understand how you feel but this is a risk they could not take.
Noah,
The reason i had my son email is because i do not check my email regularly, and i don't want to miss any newsletter or special offer from Rome casino.I will email the document using my email address if is necessary. I just don't understand why, i use real money to gamble with you guys, and end up into a mess. This is very ridiculous. I really feel like i am getting scam right now, all the information i provide match with the bank and its really all i need to provide that i am that person or Do you guys just not to give me my winning?
Chuenwai Chan
Hi,
After some deliberation, I regret to inform you that the account will remain closed. The risk department was not satisfied that this is the father and not the son. Email address was registered to the use of the son and since it is possible and relatively easy for the son to take and scan the docs of the father, the risk department has decided that the decision stands. I'm sorry, I know this isn't what you'd like to hear, but this is the final decision in the matter.
Kind Regards,
Noah
Noah,
Document has been sent, Please let me know what else you need.
Chuenwai Chan
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