LeoVegas Casino - Delayed payment

REJECTED
Zoheb Yasin Australia
posted on March 13, 2016.

I had 2 withdrawl done on 2 march and 3 rd march and both was approve on the spot wjth an email confirmation. Then they request my card detail and bank statement to very my account which i submitted. I was told by support team the m oney would come in my account in 2 to 5 working days. Its been almost 8 working days and still no payment recieve. I just want to know if these website is genuine or scam because i had deposited lot of money and when i finally win no payment was made

posted on March 15, 2016.

Hi,

I have looked into this case for you in detail. There was an issue with this particular transfer and our payments team are currently working on this with your bank to get you your winnings. I do sincerely apologise for the inconvenience, I assure you we will have this solved and your winnings in your account as soon as possible.

Please don't hesitate to contact me via a private message here if you have any questions at all.

Have a great week.

Zoheb Yasin Australia
posted on March 16, 2016.

Well again wating for a response from payment team for last 3 days and norhing yet. Just wondering whats is so hard to make the payment. Iam not the only overseas player who they are paying for the first time. Winning was approve on 3rd and 4th and its been more then 2 weeks still you have to send 2 to 3 email to support askung whats happenong with payment and there reply is always payment team is busy

Zoheb Yasin Australia
posted on March 17, 2016.

Again contacted support and same old stories from support that they dont have face contact with payment team and dont k ow when the money would processed. When time comes to deposite money in there account there is no issue with the bank but when payment team has to pay bank in the same bank account lot of dramas start with false reference numbers given to go and check with your bank. WHAT A LOGIC FROM PAYMENT TEAM

posted on March 17, 2016.

Hi,

I do sincerely apologize for the delay. I assure you that we are working with your bank to solve this for you and you will receive your winnings. In cases such as this their can be delays as we wait for information from the bank and we are not always able to respond to them straight away due to the workload, the time difference between Australia and Europe does not help this cause either.

Once again I do sincerely apologize for the inconvenience and we will have this solved for you as soon as possible.

posted on March 18, 2016.

Hi,

I have followed this up for you this morning, we have waited for a reply from your bank from 2 days ago so we have sent a follow up Email to try and speed things up. I apologise again for the delay, we will have this solved for you as soon as possible.

Have a great weekend.

Zoheb Yasin Australia
posted on March 20, 2016.

Its almost 1 month and still no payment. The worst people to talk to is support people because they are. Very smart in saying finance team is not customer faced. I have been told by support that finance team would contact me but nothung happen like that for a week. The new excuse the finance team making is there is a problem wirh the bank and the bank is not responding email .. I have contacted my bank and there is no such email... I would suggest all overseas players not to play these leo Vegas because its a scam and it just takes money from your bank account... Il contact my bank tommorow and advised that these company is fraud and has taken money frm my account.. Lucky these company is not in Australia cos it would have been closed by know.

Zoheb Yasin Australia
posted on March 20, 2016.

Worst customer oriented service i have seen... Advise people not to spend money on these website... Its full of scam

Zoheb Yasin Australia
posted on March 21, 2016.

The customer support is so unprofessional.. Was taking to an agent and when she couldnt answer my question she just log out my chat and 10 seconds later when again to check and anorher sulport staff replied saying she has gone home... How can someone jst go home in 10 second's.. Another excuse given by support... Well my advice to customers overseas dont play on these site cos it fake and does not pay you...

posted on March 21, 2016.

Hi,

I can understand you frustration and I do sincerely apologize once again.

As explained previously, both myself, customer support or our payments team are unable to provide you with any further updates on the transfer on your winnings as we are still waiting on a response from your bank. I assure you that I am keeping a close eye on this and am doing my best to speed up the process for you.

I am keeping a close eye on this for you and the payments team have been instructed to notify me of any updates as soon as they happen.

Have a great evening.

AskGamblers
posted on March 21, 2016.

Some of the player's posts have been edited and offensive words have been removed.
While we could understand player's frustration because of the delayed payment, we maintain zero tolerance when it comes to the usage of disrespectful or offensive language towards casino representatives.
We would like to ask player to refrain from this kind of posts.

Zoheb Yasin Australia
posted on March 22, 2016.

If thats the case then why dint you cc me in the email what tou have sent to the bank cos as said previously i spoke to my bank again today and there is no such email payment team have sent.. Its anorher excuse to just delay the payment if there will be one coming.. And also dont tell me about your tolerance about offensive language cost there is lots of term and condition which your company have which is not obliged by your payment team neither your support team is professional in customer service... When time to take money from the account then yoy guys dont have any problem... If my payment doesnt come by these week ill make big issue against the compaby and you wont be able to stop me to publish all bad comments against the company..

posted on March 23, 2016.

Hi,

We have received communication from the payment provider that the funds have been sent and they should arrive to your account today or tomorrow, could you please confirm if they have arrived and I will follow up again if they do not arrive by tomorrow.

To answer your questions, we are unable to cc you in on Email with our payment provider as in some cases this communication contains sensitive information from our position that we can not share.

Once again I do apologise for the delay, this is not something that we experience regularly but we do sincerely appreciate your patience in this matter.

Have a great week.

Zoheb Yasin Australia
posted on March 24, 2016.

Hi how much you guys have deposited.. Come. On my withdrawal was for 900 with break down 500 approve on 3 of march and 400 on the 4 of march.. Why did i recieved only 386 dollars only.. What happen to my 500 dollars withdrawal.. Dont say youll take another month to pay 500 dollars

posted on March 24, 2016.

Hi,

The 386 that arrived to your account was the withdrawal of 400. We have heard of cases where Australian banks do charge this amount for bank transfers from Europe. We have added 29 AUD to your account for this charge and also in anticipation for a charge on your withdrawal of 500. With regards to your withdrawal for 500, this transaction was held up just like the first one and is on its way to you. We have contacted the pay provider to try and speed this up for you..

If you wish to avoid the fee, I can recommend using E-wallets such as Skrill or Neteller, which do not have this type of fee.

Let me know if you have any questions at all and have a great weekend.

Zoheb Yasin Australia
posted on March 24, 2016.

By when i should get these fund cos there shouldnt be any problem know... Hope it dosent drag for a month

posted on March 28, 2016.

Hi,

I am afraid we can not give an exact time frame as to when your winnings will arrive as this delay is with the Payment provider. We have contacted them and requested that this be sorted for you asap. The Easter long weekend has delayed this because of the Bank holidays, but hopefully this will be solved very soon.

Have a great week.

Zoheb Yasin Australia
posted on March 29, 2016.

I dont understand y both the payment was not send at once..500 was approve before the 400..i can understand its public holiday but there should be no excuse from payment team know y they would delay the payment cos its way outstanding

posted on March 29, 2016.

As they were different payments they are processed completely separate from each other. The delay is not with our Payment team, the delay is with the payment provider. This is the company we use to send funds to your bank. We have contacted them again for you today to remind them to process this as soon as possible.

Let me know if you have any further questions.

Zoheb Yasin Australia
posted on March 31, 2016.

Hey still nothing yet...well how can a payment team and payment prlovider be different...its just another excuse to delay the payment....well lets see whats the next excuse...

posted on April 1, 2016.

Hi,

So you understand the Payment team is the team we have here at LeoVegas that handle these cases directly. Our Payment provider are a 3rd party that we use to send the funds from us to you, the name of the provider will appear on your statement when the funds arrive. This standard for online casino as we do not have the facilities to transfer funds, like a bank or Payment provider.

I hope this helps, let me know if you have any other questions.

Zoheb Yasin Australia
posted on April 4, 2016.

Hi u guys are just b******...wasting people time and energy ...its been 6 weeks and still my 500 payment didnt came...every day i contact support and they give same answer that your case is handle by a professional case officer...once again i advise to people overseas and specially in Australia that these company holds ur payment for months...stay away frm these company..they are smart in taking your money but when time comes to pay they can make all sort of excuse..

Zoheb Yasin Australia
posted on April 7, 2016.

So call professional reps said that the bank has rejected the payment and its gone in your account...and you have to withdraw it again after 8 weeks of first withdrawal. ..when i go and check my account there is no credits done to my account...i bet you next thing they would say is that i have used the credit of 500...what a fake company...my fellow friends i just need to advice you that these company is a big scam and they will take money from yoyr account but they would never pay you back...ill try to publish on facebook youtube and all tge sites i can so that these company can take some one elsemoney f4om overseas..biggest scam company

AskGamblers
posted on April 7, 2016.

Dear @fb_12­743­800­925­78842,

Please refrain from harsh words towards casino representatives, AskGamblers Complaint Team have a zero tolerance for abusive behavior. If you still continue to behave in such a manner we will have no other option then to reject your complaint.

Zoheb Yasin Australia
posted on April 8, 2016.

You guys have rules and regulation and what about the customer...its jst show how much tolerance you gve to your customers...jst for a withdrawals it takes 7 weeks and still no payment...what you company thinks the customers would be happy...you company can do what ever they want...too bad mate im not leaving your company till i fet my payment...know i get message frm payment team that you cant make payment to account given then how come you did make payment of 400 on the same account previously..its just another excuse for not making payment..il gve you guys till today to gve a decision or else next place ill published about your company on google website and you cant stop me...if you can make me run for my money...ill make sure ill have a good making you huys run too...it simple pay my money or every day ill publish something bad

Zoheb Yasin Australia
posted on April 8, 2016.

Linda
5:09 pm
Hello Mohammed. How may I help you?
Mohammed
Iam still worried about my 500 withdraw approve on 3rd of march..whats happening with it
Linda
I will check for you
Can you confirm your date of birth, address and mobile number please?
Mohammed
28
28/12/1982
94 denning road brakenridge
0426509328
Linda
I can see that our payments team have asked you to send the funds back to another bank account, other than your company account
and to send the statement in for this bank
Mohammed
I told them thats the only account i use and whats so hard they made the payment 2 weeks back in the same account
Linda
I understand but we are not usually allowed to send the funds back to a company account so we cannot do it any longer
Mohammed
I dont have any more account and hw come policy changed in 2 weeks...
As i said before thats the only account i use
Linda
well i can speak with the team and come back to you
but that is the only information I have at this time
Mohammed
Well by when cos its alredy 6 weeks and still no payment
Read
Linda
I will try and get back to you very soon
Linda has closed the chat.
Start the chat again
Another story to stop payment

posted on April 8, 2016.

We have advised the player via private message that due to their bank in Australia not approving the transaction, requesting the withdrawal to another account that is solely in the players name should prove to be more successful..

However, if the player refuses to do so we are happy to assist with this, we are just not able to guarantee the funds will arrive.

Zoheb Yasin Australia
posted on April 8, 2016.

Oh come on 2 weeks before the payment team made the payment of 400 in 5he same account and it came...what have changed in 2 weeks....its just another excuse to delay the payment...you guys do not promise customers with false information and go and write your terms and condition again

Zoheb Yasin Australia
posted on April 11, 2016.

Hi whats happening you guys doing the payment these week or not

posted on April 11, 2016.

Hi,

I have advised our payments team that you have requested this withdrawal to this account. They have now processed this for you, if you could please let us know if this does not arrive to your account after 5 Business days. Please be advised that if the transaction does not complete we will have to look at another avenue to send you your winnings.

Have a great week and let me know if you have any questions.

Have a great week.

posted on April 14, 2016.

Hi,

I have followed up on this transaction , the funds have arrived to your bank, it is now up to your bank to clear the funds. I will keep an eye on this for you, if you could please advise if you see the funds arrive?
As previously said if this transaction is not successful we will have to send the funds to another account.

Let me know if you have any questions.

Zoheb Yasin Australia
posted on April 14, 2016.

I have contacted the bank and they have advised there is no fund send..is the bank lying or you guys...

Zoheb Yasin Australia
posted on April 15, 2016.

Hi stop lying to your customers that the money would come in there bank account.. i have contacted my bank and they have advised there is no payment sent from leo vegas...is your company build by lying to customers...its been 8 week since my withdrawal and every day i have to contact you to see where about is my payment....thats enough know cause ill right all the bad comments against your company from today t8ll you guys dont make the payment...
All my Australian friends if you are planning to play leo vegas then think twice cos these company is fake...makes you run for your withdrawal and can make all sort of excuses for not paying your withdrawal ...all there customer support is full off ******­***­***­**...stay away f4om these company

AskGamblers
posted on April 18, 2016.

AskGamblers Complaints Team warned player for his disrespectful behaviour on couple occasions so far, but unfortunately player decide to neglect our recommendations. This case is now being rejected and officially closed.