FortuneJack Casino - Not witholding to its own withdrawal time frames

posted on May 17, 2016.

first i withdraw .5 btc x 4 times

then after an hour i win and withdraw .5 btc x 6 times

but still 9 hours as pass but i still didnt any of my money

posted on May 18, 2016.

Dear Jhade,

We apologize for the malfunction on the withdrawal that you encountered the other day. As you know, our goal is to ensure that your withdrawal is always available and instant; however, from time to time we make improvements to the software, it is necessary to ensure you’re getting the best experience. We have put on hold for few hours all withdrawals while out software was being updated. That was the reason you received your withdrawals with the bit of a delay.

Thank you for your patience and understanding.

FortuneJack Team

posted on May 21, 2016.

Dear @izzyyou1,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.

posted on May 24, 2016.

yes this case is solve thanks

posted on May 24, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.