We apologize for the malfunction on the withdrawal that you encountered the other day. As you know, our goal is to ensure that your withdrawal is always available and instant; however, from time to time we make improvements to the software, it is necessary to ensure you’re getting the best experience. We have put on hold for few hours all withdrawals while out software was being updated. That was the reason you received your withdrawals with the bit of a delay.
Thank you for your patience and understanding.
Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.
yes this case is solve thanks
Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.
Thank you all for your cooperation.
FortuneJack Casino complaints
- 4 of 4 resolved
- 1 day avg response
- 1 week avg complaint life
- 1,494 USD avg amount
FortuneJack Casino - Account hacked with no further details explained?!Resolved
FortuneJack Casino - Account hacked with no further details explained?!
I was in the middle of a session of blackjack when suddenly I get kicked off/booted off the site. I try re-logging several times with no luck. I ...Read more
FortuneJack Casino - Customer service unavailable after I reported software glitchResolved
FortuneJack Casino - Customer service unavailable after I reported software glitch
Upon my very first click to play on FortuneJack, the game crashed and I reported it to the live help. I was trying to play a BETSOFT game on my ...Read more
FortuneJack Casino - Withdrawal delayedResolved
FortuneJack Casino - Withdrawal delayed
I have pending withdrawals totaling 13.5btc from FortuneJack casino which have been pending for well over 24 hours. FortuneJack's policy is all ...Read more
Have trouble with FortuneJack Casino?