Complaint status

Closed due to inactivity of 888 Casino.

Very unresponsive and unprofessional Customer Support.

Complaint History

swanie18 submitted a complaint.

Closed due to inactivity of 888 Casino.



888 poker operations@cassava.net wont pay me my money

Posted: 8th July 2011, 1:17 PM by swanie18

i won in total over $900.00 in 888 poker so i tryed to take out $700.00 in bank transfer after 10 days of not hearing from them i spoke to someone on live chat who gave me the following email address operations@cassava.net and told me these are the people who handle the money, i emailed them and they asked me to confirm my i. d i sent them a recent bill, my forklift lic and an old passport, after a few days they emailed me back saying bill was ok but they needed drivers lic or recent passport, i emailed them back stating that i never had these items and i dont have a birth cert either plus i then emailed them a recent pay slip, letter from australian gov, tax notice letter from my landlord plus they have my bank details and after stating i had no recent passport , drivers lic or birth cert they emailed me back saying please send birth cert....its been 18 days of emailing these gooses when i know a friend took money out had to send no id at all and he even spelt his name wrong and he still got his money so i cant understand why i cant get my money....do they scam some people at random or what...i would be telling people to be careful of 888 poker in future as by the look of it ill never see my money so the only thing i can do is get money back into my acc and loss it what a BIG JOKE 888 POKER AND operations@cassava.net is... be carefull anyone who plays poker and wants to take out money cause if like me you dont have much id you will never get your money in cash, hopefully i can at least get money put in my account so i can lose it and join a different poker site who will pay out any money i might have in my account, i can not beleave this what a waist of time playing to win and an even bigger waist of time and 12 emails for no result...18 days waiting and counting on get money for nothing

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sabrowin reviewed On 03/24/2013

i cane nott log inn whayyyyy

lionelmessi.2011 reviewed On 12/01/2012

as vrea sa mi se redeschida contul de pe 888 poker.cum sa procedez ?
as dori sa ma ajute cineva cu informatii....888 respectati jucatorii....nu inchideti contul aiurea.

mdmdior reviewed On 11/20/2012

what a big SCAM is this site!!!!!! i put 280$ in my account and they blocked my account and now they wont respond stay away from this SCAM site!!!!
NO response after a week and 20 emails sent to operations@cassava.net
****************
The transaction has been approved and your bankroll adjusted to reflect the amount of US$ 123.70.

You will be debited US$ 123.70 for this transaction.
The Transaction Ticket ID for this deposit is: 149337978307.

The transaction has been approved and your bankroll adjusted to reflect the amount of US$ 140.49.

You will be debited US$ 140.49 for this transaction.
The Transaction Ticket ID for this deposit is: 149337935439.

The transaction has been approved and your bankroll adjusted to reflect the amount of US$ 16.79.

You will be debited US$ 16.79 for this transaction.
The Transaction Ticket ID for this deposit is: 149337540651.
For details please refer to the deposit history sheet in your account.
*********************

madmel19 reviewed On 10/13/2012

i what to charge my home address plz

how do i do that

DANNY_JONES1 reviewed On 05/12/2012

call me plz asap 07788285113

sieminski14 reviewed On 03/09/2012

mein konnto ist deaktiviert bite aktiviren

Luciana reviewed On 02/01/2012

Hello alboz01!

If you have any issue with 888casino, feel free to post a complaint. Otherwise, the casino won't get updates about your request, because they don't get a notifications when somebody posts only a comment.

alboz01 reviewed On 02/01/2012

helloo why my account iz blocked can u re-open ????

alboz01 reviewed On 02/01/2012

can u reopen my account plz ???

sendmetohel reviewed On 01/26/2012

I would like My money back by check 35,01 dollars sent to My home address Hostrupvænget 51 9500 Hobro because I havent been able to play for allmost a month and heard that You are cheating people for their money.Please respond on My email.I am one very unsatisfied customer

ford1600 reviewed On 01/10/2012

hvorfor er min konto deaktiveret

petko_28 reviewed On 01/02/2012

why my account is disabled

talles alexandre reviewed On 12/07/2011

ola bom dia. eu gostaria muito de saber como fazer para desbloquea o meu logim: talles_dbm. Póis gostaria muito de voltar a jogar. Obrigado

hello good day. I would like to know how to unlock my logim: talles_dbm. Since I love playing again. thank you

11csabi reviewed On 12/03/2011

NU MAI JUCATI PE SITEUL ASTA NENOROCIT...NUMAI FURA BANI MIAU INCHIS CONTUL PT CA AM VRUT SE FAC CASH OUT SI DIN MOTIVUL ASTA MI LAU I9NCHIS DE ATUNCIA NU MI LAU MAI DESCHIS NU IMI RASPUND LA EMAIL LA NIMIC...LASATI SITEUL ASTA INCERCATI ALT SITE.....SI PE LANGA ASTA AU FOARTE MULTI ROBOTI IN SERVER CARE JOACA PT EI
SA II CRUCIFICE CINEVA PE nesimtiti astia

11csabi reviewed On 12/03/2011

yes man...THIS SITE ITS A BIGGEST SHIT WHAT I SEE IN MY LIFE....EVERYBODY UNREGISTER....THIS SITE JUST STILLING THE MONEY TO PEOPLE AND DONT GIVE NOTHING.....AND CAREFUL THIS SITE HAVE A LOT OFF ROBOTS HOW PLAYING FOR 888POKER......BELIEVE ME ITS NOT JOKE.....BIG BIG CAREFUL WITH THIS FUCKING SITE888POKER.................................BETTER IS TRY TO DONT PLAY ANYMORE....MY ACCOUNT ALLSO IS CLOSED TO SISTEM BECAUSE I WANT TAKE OUT MONEY....AND FOR THIS THINKGS CLOSED MY ACCOUNT AND NEVER EVER I CAN OPENED.......THIS SITE ITS FOR ONLIE DEPOSITED AND LOSE MONEY.....BELIEVE ME........DONT PLAY THIS MTF SITE888.POKER

11csabi reviewed On 12/03/2011

people....dont creat account this site never ever.....THIS SITE888POKER BIGGEST LIAR SITE what i see.....the agent dont give the bonus, when you want something close the chat,if you ned help 72 hours need to wit for tald you go the nother departmens.......when you deposited everyting its good when need help everybody its fuck up you.....and the server.......ITS UNBELIBLE.....STILING LIKE 888.POKER. never EVER any site dont stil like 888poker......dontr register everybody undregister

vulturul99 reviewed On 11/29/2011

De ce am fost deconectat?? Ajutatima!

scarface1911 reviewed On 11/03/2011

i want to un blocket me the acount 888 poker

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