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This is what I call professional and responsible Customer Support.
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Complaint History
mikelfc89 submitted a complaint.
888 Casino responded.
888 Casino responded.
mikelfc89 responded.
888 Casino responded.
mikelfc89 responded.
888 Casino responded.
AskGamblers responded.
Solved successfully.
888 casino - what to do
I have too withdrawls with 888 casino one four £1150 and one for £570 i withdraw £1150 on the 26th of april 2012 at 19.55pm and i withdraw £570 on the 28th of april 2012 at 13.01pm.They sent me a email on the 1st of may asking me for id verifiaction so i sent them that they sent me another email on the 3rd of may informing me all my documents have been verified and accepted and my funds should b with me within 5 business days i waited till the 16th of may funds still in process so i sent them a message on their site asking how long it would take for them to process my funds they email me back today 19th of may at 09.54am telling me After contacting the responsible department I am happy to tell you that your withdrawal will be paid out either on the 20/05/2012 or the 21/05/2012. the it will take up to 5 business days until the funds will arrive on your Visa Card.
I checked my 888 casino account the same day 19th of may and they put the money back in the money play account and when i go to the cashier withdrawals section it tells me my withdrawl for £1150 has been declined the withdrawl for £570 is still in process. Is there anything i can do
Hi,
I i'll speak to the operations department and see what happned thee.
Regards,
Rachel
Hi,
I i'll speak to the operations department and see what happned there.
Regards,
Rachel
ok thanks for replying rachel
We have reviewed your account and can see that you were inconvenienced recently by our security processes, and your withdrawal requests were delayed. Our Operations Department have already resolved both cashout issues today – your cashout for £570 was processed at the weekend, and your cashout of £1150 has been re-requested and processed now on your behalf. The delay was caused originally by our verification procedure, whereby you were requested of certain documents to verify your account, and a further delay associated with this process once you had kindly submitted these documents. Further cashouts should not be delayed in the same manner, now that the security requirement is completed. We apologise for the inconvenience caused
Regards,
Rachel
problem resolved i have recived full payment thank you ask gamblers and thanks to rachel from 888 casino for quickly resolving this problem
Glad we could help :)
Case successfully solved!
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i signed up to 888 casino a couple of weeks ago and won 1000 and withdrew it, a week later its still sitting in awaiting process, they have asked for id so i sent it and received a email saying utility bill accepted please upload passport I DID UPLOAD PASSPORT, now i have done it several times i have had no response in email and now it is driving me crazy
I have currently problem with 888 online casino, 2 weeks ago I won 440.00 euro and 2150.00 Euro and I am waiting for money to arrive on my account with no success. They sent me email with request to verify my account they received copy of my passport and credit card. They answered me that verification was not successfully as they have registered different name than is in my passport. I explained them reason and offered more documents if they need by all my credit cards are registered on my name I am not any Freud, I am hard working man who deserve to be fairly treated. When I explained them why there is difference in registered name and name in my passport and offered them more documents if they need they are staying silent and not answering me. It is getting already too long, even I received last Wednesday email from them that they are transferring first amount of 440 euro on my account, it is one week and nothing arrived. Can anybody give me an advice or should I talk to solicitors?
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