888 casino - what to do

RESOLVED
posted on May 19, 2012.

I have too withdrawls with 888 casino one four £1150 and one for £570 i withdraw £1150 on the 26th of april 2012 at 19.55pm and i withdraw £570 on the 28th of april 2012 at 13.01pm.They sent me a email on the 1st of may asking me for id verifiaction so i sent them that they sent me another email on the 3rd of may informing me all my documents have been verified and accepted and my funds should b with me within 5 business days i waited till the 16th of may funds still in process so i sent them a message on their site asking how long it would take for them to process my funds they email me back today 19th of may at 09.54am telling me After contacting the responsible department I am happy to tell you that your withdrawal will be paid out either on the 20/05/2012 or the 21/05/2012. the it will take up to 5 business days until the funds will arrive on your Visa Card.

I checked my 888 casino account the same day 19th of may and they put the money back in the money play account and when i go to the cashier withdrawals section it tells me my withdrawl for £1150 has been declined the withdrawl for £570 is still in process. Is there anything i can do

posted on May 20, 2012.

Hi,

I i'll speak to the operations department and see what happned thee.

Regards,

Rachel

posted on May 20, 2012.

Hi,

I i'll speak to the operations department and see what happned there.

Regards,

Rachel

posted on May 20, 2012.

ok thanks for replying rachel

posted on May 21, 2012.

We have reviewed your account and can see that you were inconvenienced recently by our security processes, and your withdrawal requests were delayed. Our Operations Department have already resolved both cashout issues today – your cashout for £570 was processed at the weekend, and your cashout of £1150 has been re-requested and processed now on your behalf. The delay was caused originally by our verification procedure, whereby you were requested of certain documents to verify your account, and a further delay associated with this process once you had kindly submitted these documents. Further cashouts should not be delayed in the same manner, now that the security requirement is completed. We apologise for the inconvenience caused

Regards,

Rachel

posted on May 24, 2012.

problem resolved i have recived full payment thank you ask gamblers and thanks to rachel from 888 casino for quickly resolving this problem

posted on May 28, 2012.

Glad we could help :)

AskGamblers
posted on May 28, 2012.

 Case successfully solved!