888 Casino verification and withdrawal issues

Complaint info
888 Casino
Disputed casino
£7039
Amount
Verification issues
Reason
Resolved
Status
21lucky posted on Monday, 25. November 2013

So I won around £8600 from 888 I simply withdrew as I normally do on Wednesday I received an email saying I needed to verify my account which I did I got an email a few days later saying my account has been verified and everything's is fine etc I checked my account and they paid me £1561 which left £7039 left to be paid to me and I logged back into my account and it still shows in process I have emailed the many times but no one seems to be of any help and read a script on the screen please can someone help as it looks like 888 don't care!

888 Casino posted on Thursday, 28. November 2013

We have reviewed your account and see that this is now resolved, and you have received the full amount of your withdrawal.

Your withdrawal required verification documents to be completed, and once these were received, the full amount of your cashout was paid.

Thanks.

AskGamblers posted on Monday, 2. December 2013

 Is this complaint solved?

Other complaints

View all

Have troubles with 888 Casino? Submit a complaint or Learn more .

56 of 93
Resolved Complaints
2 days
Average Response
1 week
Avg. Complaint Life
6485 USD
Average Amount

Resolved

I won a jackpot on 12th March, I made the withdrawal request straight away. The next day operations department asked me to submit documents to verify ...

Read more

Unresolved

$ 3000
disputed amount

I'm a new player at 888casino. I made a deposit of 1500USD on 16th of March 2016, also I want to say, that I refused a bonus propasal! I've won some ...

Read more

Unresolved

6000
disputed amount

I made a deposit of 1300EUR with Entropay on the 7th of March 2016 without any bonuses! I won some money and requested a withdrawal(2015EUR) to ...

Read more