888 Casino verification and withdrawal issues

Complaint info
888 Casino
Disputed casino
Verification issues
21lucky posted on Monday, 25. November 2013

So I won around £8600 from 888 I simply withdrew as I normally do on Wednesday I received an email saying I needed to verify my account which I did I got an email a few days later saying my account has been verified and everything's is fine etc I checked my account and they paid me £1561 which left £7039 left to be paid to me and I logged back into my account and it still shows in process I have emailed the many times but no one seems to be of any help and read a script on the screen please can someone help as it looks like 888 don't care!

888 Casino posted on Thursday, 28. November 2013

We have reviewed your account and see that this is now resolved, and you have received the full amount of your withdrawal.

Your withdrawal required verification documents to be completed, and once these were received, the full amount of your cashout was paid.


AskGamblers posted on Monday, 2. December 2013

 Is this complaint solved?

Other complaints

View all

Have troubles with 888 Casino? Submit a complaint or Learn more .

58 of 97
Resolved Complaints
2 days
Average Response
1 week
Avg. Complaint Life
3767 USD
Average Amount


Hi there I made a withdrawel of 888 on 11th July payment still hasn't been processed never mind waiting on it goin into bank an this is over a week ...

Read more


£ 3200
disputed amount

Been playing at 888 for almost a year. Iv made several withdrawals and never had a problem. Never been asked to send documents for verification ...

Read more


£ 2475
disputed amount

Hi, My name is Robinson Callum.I opened an account with 888 on the 4th of June,2016.I sent in my ID documents for verification and I got an email ...

Read more