Hi Rachel Hemi
I noticed through various complaint websites about 888 casino you have helped unsatisfied customers out with there problems so I wondered if you can help me before I place various bad press about 888 casino.
I joined 5 days ago and deposited a total of £450 to play live roulette:
Firstly every spin I would make the video stream would crash and I could not see the actual spin so how am I supposed to know if I had lost spins ligit?
Secondly I withdrew £500 which I was then asked to provide documents which I happily uploaded which were extremely clear as I made sure I checked them. 85 hours later (not within the 72 hours processing time in the terms and conditions) and only through chasing over 8 times I was told my debit card pictures were accepted and my driving license was not. My driving license was clearly visible. I then uploaded larger documents of my driving license 2 days ago. I have had no correspondence from the operations team to say they have been accepted.
I spoke to the customer services team (whom of which are very bad at there job) and they said we have sent £450 to my bank account today. Why £450 and not £500? This is fraudulent! I have also not received any confirmation via the operations team or on the cashier history that this has been done. This is an extremely poor process the worst experience I have had with an online casino ever!
I am still awaiting to receive any of my money and if it is not resolved today I will be notifying the police, writing bad press about 888 casino on all forum websites and will be following up with a law suit!
Please can you advise if you can help.