888 Casino - Giving me a hard time with account verification

RESOLVED
posted on March 23, 2016.

I won a jackpot on 12th March, I made the withdrawal request straight away. The next day operations department asked me to submit documents to verify my ID, I did this and the next day they emailed me saying they had verified my ID and any restrictions on the account had been removed. Then the next day I received an email saying I need to to send notarized documents in. So I went and go my documents notarized and uploaded them the same day (15th March) I was told it would tak 72 hours to hear something back! So I waited and waited and finally on 20th March they replied saying that my photo ID didn't match the name on my account. I had previously explained that this was in my married name and sent a copy of my wedding certificate. All my notarized utility bills are in my married name which is on the account. They asked me to reply with an explanation for the discrepancy, which I did but I still haven't had a reply. It has now been 8 business days since I requested the withdrawal and it still hasn't been processed!

AskGamblers
posted on March 28, 2016.

Dear @Kaya1010,

Any update regarding your complaint? Thank you.

posted on March 28, 2016.

Hello they have now paid my winnings and received in my bank. This can now be closed. Thank you

AskGamblers
posted on March 29, 2016.

Based on player's last comment, we consider this case as resolved and it is now officially closed.