7Regal Casino - Withdrawals problems

RESOLVED
posted on November 12, 2013.

Hello i will like to make complaine to 7 regal casino becouse i am loosing my patience

last week i play roulette on casino with not any bonus attached and i won 11 thousend euro

i undrstand casino can pay every 30 days only 9 thousend euro rest thy will pay me next month but my withdrawals is still not procesed even i contact them every day by email and by live chat thy always say i have to wait thy forward request to financial department afther i send all documentation what thy need

i read rewiev about this casino and thy never have any complain than i believe thy will pay me my money

i am just loosing my patience becouse i spend money there and if i need to be payd i have to wait and wait and thy cant give you exact day when i will recieve my money

i will be more than happy if this complaine can be sorted

posted on November 12, 2013.

Dear Pokec111,

We have reviewed your account and we would like to apologize for any delay and inconvenience that you may have experienced. We are pleased to inform you that we have processed withdrawal requests for the amount of 9,000 EUR in accordance with our terms of use.

We have done our mandatory checks of the withdrawals and we have updated your account accordingly. Please allow a few more days for delivery of the funds. Normally it takes up to 7 business days but we hope that your winnings will reach you sooner than that.

Should you have any questions or need more details on your withdrawals you may contact us via chat, email or phone call. We are available 24/7 and we will be glad to assist you.

Enjoy our games and keep on winning at 7 Regal Casino!

Best regards,

7 Regal Casino

posted on November 16, 2013.

thank you very much 7 regal and ask gamblers but probles sorted money recieved

AskGamblers
posted on November 20, 2013.

 Complaint solved!