7Kasino - Delaying payment and not allowing access to account

UNRESOLVED
Alex Thorne United Kingdom
posted on November 27, 2015.

I have had an account for about 6 months, I've made deposits, verified my account, made withdrawals.

I made some deposits two weeks agowith 50% cash back insurance, since then I win around £600 from the cash back, withdrew it on Sunday, it stayed pending and now my password isn't working and when I try to reset it I don't get an email.

No reply from their help or email either.

posted on November 30, 2015.

Hello.

The cashback of the 50% cant be withdrawn you have to deposit. and to play 20X the wagering requirement.

In top of that i cant find your account,

Can you let me know please user name please?.

Alex Thorne United Kingdom
posted on November 30, 2015.

My username is Thorne309

Please could you show me in your terms and conditions where it says this as I was not told this when I received the CashBack, I was told I could withdraw it.

If so, how am I supposed to see the wagering requirements?

Please see attached my withdrawal still pending.

Alex Thorne United Kingdom
posted on November 30, 2015.

Could you also tell me why my insurance was put into my real money balance and not into my bonus account.

There is no way of telling what wagering requirements are needed.

Please see attached the funds where I have just used flow back to show that they are in a real money account.

Alex Thorne United Kingdom
posted on November 30, 2015.

This is how my funds are withdrawn, nowhere during the withdrawal does it mention anything about a bonus balance, it even says no bonus funds are being lost.