7BitCasino - Refusing to pay winnings claiming US players are not allowed

RESOLVED
zjabo United States
posted on September 28, 2016.

After winning a substantial amount at blackjack, (15.4 BTC approx), I requested a withdrawal of my proceeds. All of my deposits had been made using bitcoin and I requested a withdrawal in Bitcoin. I received an email response from Tom Carter of 7Bit casino in which he referred me to the casino terms & conditions which states

3.11 "If you are a player from US or any of its states, you won't be allowed to play real money wagering games including bitcoins."

In every single advertisement on every single casino review site I can find (including this one) 7Bit Casino CLEARLY states that US players using bitcoin are allowed. So which is it 7Bit? Are US players allowed or not? If not, will you be refunding all losses sustained by US players?

AskGamblers
posted on October 1, 2016.

Dear @zjabo,

Please let us know if there's some update on your issue.

zjabo United States
posted on October 4, 2016.

Kudos to 7BitCasino!! They stepped up and handled the situation like total professionals. Once I was able to establish a dialogue w/ management, they were a pleasure to deal with. Despite disagreeing with me in principle, they were committed to working with me until the problem was solved. I'll be honest, I was concerned for a while since they held all the cards (no pun intended) and could easily have told me to buzz off - it says something for the integrity of the company when they do the right thing without being coerced into it. Thank you again.

AskGamblers
posted on October 4, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.