777 Dragon Casino - Withdrawal denied

RESOLVED
djgianni Croatia
posted on April 10, 2014.

I don't know why this casino have 7.7 rating but let it be. I ask for withdrawal of 150$ and after i sent all valid documents they said all is fine and money will be on your way by making favorite method of payment. After 3 months and several diff method of payments i still did not single penny followed by 100 excuses and small talks about how they can't sent money to my country and to choose another method. My winnings are now void of course. And without my permission they refunded money to my available balance and said, there is no other option for you then play what you have on account till i loose it at the end. Great way to scam players. And i am not the only one who had same issue. Go now and mark this as solved as you always do.

AskGamblers
posted on January 28, 2015.

This case has been reopened upon casino's request and we would like to give it one last chance for a successful resolution.

posted on January 29, 2015.

Hi djgianni,

My name is Preston and I am the complaints manager for 777 Dragon Casino. I am currently reviewing all our unresolved complaints and would appreciate it if you could provide us with your Casino Account number or email address registered so that we can revisit your query.

Regards,

Preston
Complaints Manager
777 Dragon Casino

djgianni Croatia
posted on January 29, 2015.

Good thing is that you didn't take to long to review problem (only 10 months). My casino id is T7dr0002085822.

posted on January 30, 2015.

Hi djgianni,

Thank you for providing us with your account details. I am looking into your query and will respond accordingly

Regards,

Preston
Complaints Manager
777 Dragon Casino

posted on February 2, 2015.

Hi djgianni,

Please note that I have responded to you via email.

Regards,

Preston
Complaints Manager
777 Dragon Casino

djgianni Croatia
posted on February 2, 2015.

I received email and i responded back. I must say only one more thing. This complaint is solved let's say more in favor in casino then me but it's solved.