7 Sultans won't payout

posted on October 16, 2013.

I had a win on 7 Sultans Casino of $4,500. My friend gave me permission (with letter of authorisation and copy of his I.D. when asked by casino security) to deposit $20.

Yes okay this is said to be against casino terms and conditions. But it only says that the 'transaction' being the deposit amount is considered voided. It does not say that the winnings and/or payouts are void.

If this is against all casino rules and laws, why then do they let an account holder register a card that is not in their name.. to confuse the player that they miss understood the T&C so that the casino can then pocket and profit their well deserved winnings and not process their payout. If it is such a no no don't let players registered a card not in their name.

As for my winnings and requested withdrawal, T&C do not say that this is void.

For 5 1/2 weeks the casino continuously told me that my winnings would be paid out upon requested documents being submitted. Finally they were and several Support Agents told me it will arrive at weeks end, mid week and after the weekend. Finally called there number and was told all documents processed and approved and verification complete, they will now process and finalise your withdrawal.

4 days past my expected 'pay day' live chat says it was confiscated 3 weeks ago at least.......

Why do they enjoy screwing with people.

posted on October 17, 2013.


Please send me your account details to [email protected] so I can investigate the issue.



Head of Operations

Fortune Lounge

posted on October 20, 2013.

I will send the infi to the email address you provide now. Please sort this out for me. I do not see anywhere that they can refuse to payout

posted on October 21, 2013.

Thank you for sending me your account details.

I have been informed that you were requested to return copies for the following cards ending in 9408, 7849, 9630 and 1047 which are still outstanding.

Please supply these as soon as possible in order for us to complete the verification process.



posted on October 22, 2013.

Please let me know when you have submitted the copies in order for me to follow up.