Planet 7 Casino - 60+ days for payouts

RESOLVED
Shawna Dancause United States
posted on August 6, 2016.

I use this casino mainly for the fact that they offer games that other casinos do not. The first payment in received took well over 60 days. All the research that I've done on this casino started that it had one of the highest pay out percentage and they were sent out between 10-20 days. I have been waiting for this payment of $150 since may. I've contacted customer service and ask they tell me is it was escalated yet still nothing. I cashed out two separate $500 pay outs yesterday and I'm very sure I won't see them much before the end of October. This is ridiculous.

posted on August 12, 2016.

Hi Shawna--

I've looked into your payment and found the tracking on it--when I checked the tracking, I was pleased to see that the payment had already been delivered to you this morning. ;-)

I'm terribly sorry for the delays and frustrations you've experienced with this. Should you need anything further, please feel free to drop me a PM, here at AskGamblers.

All the best,

Tawni

AskGamblers
posted on August 16, 2016.

Dear @Shawnabean11,

Please makes sure to update your issue in a timely manner and let the AskGamblers Complaints Team know if you got the payment. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Shawna Dancause United States
posted on August 16, 2016.

Hello!

I received the check finally! Thanks for your help! Now let's see if they stick to their word on my two other withdrawals of $500 each that are due in by August 20th!

AskGamblers
posted on August 16, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.