Jackpot City Casino - 5000kr missing from my account

UNRESOLVED
larswass Sweden
posted on July 3, 2015.

5000kr missing..yes I was surprised. I have played at the most Casinos and never been through this.
Started my account at Jackpotcitycasino at around 14.00 28/6 and played till a bit after midnight and stopped when my balance said over 6000kr.. played at almost the same game the whole evening whithout craving any bonus at all..when I checked my account the day after it said 1072kr??? I have had a chat with Lucaz and Beatrize about this and they seemed very anxious about that someone must been used my nickname and played on my account..me my self only say that..the balance is wrong. Again they say that I am responsible to keep my nickname to my self but have put 400kr as a consolation on my account?? I need to see my gamingseesions at Dragons Myth here please which I was told was no problem from Lucaz..This is impossible at this page.Howe come this figured person not used my account again..there are still Money left including the Money you input "to make it up"

Lars

AskGamblers
posted on July 10, 2015.

@larswass,
Any update considering your complaint? Thank you.

larswass Sweden
posted on July 12, 2015.

hi
No..heard nothing about this from Jackpot City but every day they send me promotions with offers to my e-mail and to my I-phone.
Lars