VIP Stakes Casino - 300% bonus not given

Kirstyn Matthews Australia
posted on September 28, 2015.

On the 23/09/2015 i received and email saying i get Bi-Weekly VIP bonus 300% bonus. So i deposited $20 i didnt get any bonus once deposit was done.
I waited till that evening to speak to support i was told " Due to Netent Games being updated i didnt get the bonus" I asked if i will get it i was told " Unfortunately i will not be getting the bonus"

posted on October 1, 2015.

Dear @fb_10­205­418­750­845843,

Any updates regarding your complaint? Thank you.

posted on March 29, 2016.

This complaint has been reopened upon casino's request and we would really like to give it one more chance and help both parties involved to reach to a satisfactory resolution.

Dear @fb_10­205­418­750­845843,
Can you please confirm that casino credit a bonus and also some free spins as a compensation for any inconvenience. Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved and closed.

posted on April 1, 2016.

Dear Askgamblers,

Bonus has been credited to player's account as well as 50 Free Spins on NetEnt Slots for the inconvenience caused.

Once again in behalf of VIP Stakes Casino I would like to apologize for any inconvenience caused.

Best Regards

Mark - VIP Stakes Affiliate Manager