Palace of Chance Casino - 3 Month after being approved, no payout & delay tactics

RESOLVED
Archaic Reaper Australia
posted on June 26, 2016.

After messing around for some time I finally got my withdrawal approved for my $100. This was approved on the 1st of april and after MANY MANY emails & live chats nothing has changed. The live chat keeps telling me it has been escalated (for over 2 months now) and they have stopped replying to my email enquirers about the process of the withdrawal.

posted on June 29, 2016.

Hi fb_128­126­692­188­5195--

I'm terribly sorry for the delays and frustration you've had with this. To be honest, I don't know why a Neteller payment was delayed.

I do see that this has been marked to be paid and I'll take your info to our Finance Department, first thing in the morning to ensure this gets off to you straight away. I'll post an update as soon as this is completed.

All the best,

Tawni

posted on June 30, 2016.

Hi fb_128­­12­6­6­92­­188­­5195--

I'm sorry to be slow in getting back to you--I had to take some time off this week and I'm doing my best to get caught back up.

The good news is that I do see that the payment was made to your account on the 27th. The reason for the delay was that we did not receive your documents until that day.

I'm just happy to know this has been resolved...

I wish you all the best,

Tawni

Archaic Reaper Australia
posted on July 1, 2016.

Hi,

I also apologize for my delay in response as I too have been a bit busy. After reading this post I can confirm the payout has been made and appreciate all the help in the matter. I do find it odd that my documents were not received previously as they were required in order to approve the withdrawal and the reason it was declined previously to that.

Anyway I'm just happy its settled,

Thanks very much,

- Josh