Planet 7 Casino - Sending verification documents for second time

RESOLVED
posted on March 18, 2015.

February 28th I made a withdrawal with this place and I sent over my information same day. So 7 days later they said I needed to send a utility bill, I said OK , but I don't have one will they said I can send my insurance bill over so I did. Now I chatted with someone yesterday to ask hown long it would take now, and they I need to send my verification. I feel like they are playing games

posted on March 19, 2015.

Hi Tamuel,

We have received your utility bill, but we still need the following documents:

- Picture ID
- Authorization Form Signed
- Back and Front copies of the Credit Cards you used to deposit

A representative from our Escalations Department tried calling you yesterday, but there was no answer so they left you a voice message and sent you an email. You can contact Emma Rossi via email at [email protected] and she will help you with the certification of your account.

All the best,

Tawni

posted on March 19, 2015.

Okay I just sent the documents for the third time. And here is thet ticket# LTK12166012663594X for the second time saying that I sent the documents I can go back further but what is the use if you keep saying that you didn't receive it.

posted on March 19, 2015.

Okay, I really don't understand how I only getting $376.00 out of 675.00 this is ridiculous I guess they gonna give me what they want. . This is just crazy the experience I'm having just discourage me from playing any online casinos.

posted on March 23, 2015.

Hi Tamuel,

To explain how things sorted out, I should lay a bit of groundwork:

http:/­/ww­w.p­lan­et7­cas­ino.co­m/t­erm­s-c­ond­iti­ons.php

If you see point 5 of Additional Terms Applicable to ALL bonuses, you will see that all bonuses are non-cashable and will be removed at the time of withdrawal.

You requested two withdrawals:

Your first withdrawal was in the amount of $375. To reach this withdrawal, you made $60.03 deposit and redeemed coupon code BETTER, receiving $150.08 in bonus funds. When you made the withdrawal of $375, the $150.08 bonus was removed, leaving you a withdrawal amount of $224.92.

Your second withdrawal was in the amount of $300. You made a $51.09 deposit and used the coupon code BRIDELESS290, which gave you a bonus in the amount of $148.60. That bonus of $148.60 was removed from your withdrawal, leaving a withdrawal amount of $151.84.

Totaling the two withdrawals after removing the bonuses, your total withdrawable balance of $376.76.

I hope this explains everything.

Tawni

AskGamblers
posted on March 26, 2015.

@Tamuel,
Did you send required documents and made a withdrawal?

AskGamblers
posted on March 30, 2015.

@Tamuel,
It's a nice practice to confirm if your complaint is resolved or not, thank you.