Jackpot City Casino - Not honoring a bonus as advertised for a second time in a row!

UNRESOLVED
llevi Canada
posted on October 3, 2015.

There is a saying that says "fool me once shame on you, fool me twice, shame on me". I'm somewhat embarrassed to think that I fell for this again. The first time this casino sent me an offer via post , they did not honour it - saying that it had expired although it had not. I submitted a complaint with you - AskGamblers - and you proceeded to investigate. The matter remained unresolved due to them not responding. Well, the same thing happened again. I received a 90% match offer in the mail and once again they are not honouring it. The first email I sent to them which was replied by a rep named Callen, said that there was no such promotion. I then responded saying that I had the promotion in my hand. Once again they denied any such promotion. Actually, they ( a rep by the name of Evelyn) suggested that I am the one mistaking them for another casino. I told them no, i was not - I had the documentation in front of me and that i would send it to them. I sent it to them 3 days ago and I have heard absolutely nothing.

AskGamblers
posted on October 9, 2015.

@llevi,
Any update considering your complaint? Thank you.

llevi Canada
posted on October 9, 2015.

Hi…I have sent two emails to them - OCt. 1st (long with the attached promo) and then again on Oct. 2nd. Both emails are below. I have not heard a word.



Hello again

I sent this email yesterday and still have not heard anything from anyone. Is someone looking into this for me??

Jamie Christensen

From: [email protected]
To: [email protected]
Subject: RE: Bonus not given [BRE20­151­001­036­80112]
Date: Thu, 1 Oct 2015 12:15:15 -0700

Thank you for your letter. I do realize that a lot of these online casinos have very similar names and can easily become mixed up by the player. I have not mixed this up as the letter clearly shows Jackpot City with my account number as I mentioned in previous emails. Please see attached.