24,000 Slot win not being paid by GoldenPalace.com

I was playing with cash only (cancelled withdrawals on 19JUN. The chat claime that i still got wager requirements from 17JUN, when i made a deposit for a bonus and lost all the money. Or then there is something fishy going on..) Been in chat many times about this but the chat workers seem like they do not understand what i'm talking to them or they do not have the competence to handle my request.. Here is my last deposit: (17JUN) GPL3352881 17-Jun-2016 18:51:20 Deposit 25.00 EUR Money Bookers Approved On 17 jun i lost the money and my balance went to zero. So all the bonuses and wager requirement removed while i lost the money. And afterwords i was playing with the cancelled withdrawals in (19JUN) 44701454 19-Jun-2016 12:35:01 Withdrawal 100.00 EUR Cancelled 44701454 19-Jun-2016 12:18:09 Withdrawal 50.00 EUR Cancelled 44701454 19-Jun-2016 11:45:06 Withdrawal 50.00 EUR Cancelled 44701454 19-Jun-2016 11:41:51 Withdrawal 50.00 EUR Cancelled After i played with the cancelled withdrawals i am trying to make a new withdrawal, the system says i got something to wager. That should not be there since the money is already wagered because it came from the previous withdrawals. P.S: Goldenpalace.ag casino accepts finnish players, i guess their sister site at goldenpalace.com is not doing so..?

in this casino, I deposited and withdrawn long ago. then the bill is approved and verified. received a bonus of € 30, with multiplier x 100, I played and respected the terms thoroughly.In fact, the payment was in cash, but after a week, was refused without reasons. do not respond to chat and even by email. the money was put back into balance, so for now there are still, however, I can not put them back in charge because they removed the method neteller. remit money into balance and then add a bonus. This is a technique to avoid violating the terms and conditions I think.I enclose a few test files but do not know how to respect me.you can help me? thank you

i deposit 50$, I won 3800$ at golden palace, then asked for a payment via bank wire, it tooks 3 days then declined payment because they are missing information on my bank account, i scanned all the papers and id with picture etc... i deposit another 50$ and asked again another payment, they declined the payment for: security verification, they said i have to wait 1 full week before asking a payment again, so i did wait 1 full week then ask the payment again but this time i did not deposit any money, 3 days later again they declined the payment because i did not deposit any money in the last 5 days and some money in my bankroll was coming from a free play bonus. i did bet for over 200 00$ in 2 weeks, what should i do, deposit wait 3 days and get another declined payment? that ridiculous!

During the first week of July 2014 I have received numerous calls from Golden Palace. Com Casino that I was offered a free Cashable Bonus if I logged in and play. On the 14 July 2014 I received an email from their accounts manager Toby saying that they have offered me a Cashable bonus to play as long as I log in and start playing. After I logged in I talked to their live chat representative and I was told that there is a free USD100 cashable bonus for me and the condition is that I must wager 99 times the free bonus amount before I can make a withdrawal. So I thought why not just try my luck and I started playing with the $100 bonus money and I was lucky enough to wager more than 99 times the amount and won $300. After that I have decided to make a withdrawal just to prove that they are genuine enough. The process took 72 hours and after that I received an email from the accounts department saying that my Neteller ID was missing. After double checked I noticed that I did keyed in one digit short and I admit that this is my careless mistake so I resubmitted my withdrawal request and this time I enter the correct ID and after another 72 hours wait I received another email from them saying that they need to have my driver's licence and copy of my bank statement for verification and after that my withdrawal will be APPROVED. (they should have said that in their previous emails to me but they didn't) So I emailed to the audit/security department and fulfilled all their request. While waiting for another 72 hours I logged in again and played their video slots and i managed to win $600 and I resubmit my withdrawal request and days later I got an email from the accounts department that they can ONLY pay me $100 and declined the remaining amount reason being that I've made my winnings with the free bonus money !!! This is totally ridiculous and lame. I'm very doubtful with the credibility and transparency of Golden Palace.

i hit the jackpot .i paid me 37000. the jackot was 117000.they have blocked the withdrawl now because the casino activity is low .account manager said me to participate tournament , play slots machine.my actual vip level give me the possibilty to withdraw 50 euros for month.