QueenSpin Casino - 24 hours passed and no reply from support at all

thomas johansen Denmark
posted on September 16, 2016.

I was sp lucky to win 8000€ yesterday and cashed out 2x €4000 as i can max do a 4000withdrawal at the time.
Uploaded all relevant documents and waited some time and decided to check with Live support if all was okay or they needed further details since i deposited with both Neteller and Skrill.
i waited more than 20 in in the livechat NO reply. I tried several times yesterday and today to get in contact with the casino on both email and live chat and still i have had NO luck in getting any feedback.
So now im worried as they prommise ewallet cashouts to be done from 0-8 hours and here after 30 hours NOTHING HAPPEND.
No Support reply on multiple emails, no docs are verified and no payments are done... =/
Hope to have this issue solved asap and hope that askgamblers will managed to contact queenspin in order for them to reply back to be.

posted on September 17, 2016.

Hello Thomas

First of all, we are very sorry that we make you wait quite long

and we are very sorry that you are unable to reach our livechat support when you need them

there are tons of works that we had to handle for everything, from player assistance until payment verification and validation works

that makes we are quite overhelmed to cover all the player that come in need for assistance

this is not excuse from us, this means
that we had to make our support system bigger, assign more staff
so that all player that need help, can get it as fast as possible

I personally reach you through your mail that you sent to me, and i promise that your issue will get managed well

Please reach me personally at [email protected]

I will be very happy to personally assist you for all you need at Queenspin.

thomas johansen Denmark
posted on September 17, 2016.

I confirm Queenspin instantly reached out to me. Thanks for that =)
And I will Update the complaint once the issue is solved.

posted on September 21, 2016.

The complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give this case one more try and help both parties involved to reach a satisfactory resolution.

thomas johansen Denmark
posted on September 21, 2016.

Please close the complain as the issue is resolved and had a good service from them and finally started to receive my money thanks

posted on September 21, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.