I have played no deposit bonus promotion in this casino 21 Grand and Supreme Play. As I have the same problem in both casinos, and they a part of the same group (they have same owner), I will describe problem here.
After I have finished playing ND bonus promotions (at 21 Grand on Oct 7 and later at Supreme Play on Oct 12), their agents on chat have confirmed that I have finished them successfully. Also they told me that when I make a deposit (25€ to each casino), I can request a withdrawal of total sum (deposit+bonus winnings). I did exactly what they told me. So I deposited via Neteller 25€ in each of these 2 casinos (50€ total), and requested a withdrawal of 55€ in each casino (110€ total).
Details of deposits:
21 Grand deposit transaction:
205344095970390 25.00 NETeller COMPLETE Oct 7, 08:44:58 AM
Supreme Play deposit transaction:
205344110135364 25.00 NETeller COMPLETE Oct 12, 04:40:12 PM
Details of requested withdrawals:
21 Grand details of withdrawal transaction:
205344095972481 55.00 NETeller PROCESSING Oct 7, 08:46:03 AM
Supreme Play details of withdrawal transaction:
205344110138311 55.00 NETeller PROCESSING Oct 12, 04:40:58 PM
And then started problems.
After first week since I requested the withdrawal (at 21 Grand), when I asked about it, agent told me that it will be processed next week.
After second week agent told me that it will be processed in a few days.
After third week (today) and a lot of waiting for answer, their agent told me that I have several accounts at casino. I immediately told him that is not true. I have one account per one casino (one account at 21 Grand, and one account at Supreme play).
Later, their agent called me on phone. She confirmed that I have one account per casino. But then she told me that I broke some bonus rules, and that is why they won't pay me out. She didn't tell me which rules I broke in any of their 2 casinos, so I don't know what it is about. I simply used no deposit bonus promotions which I received through their affiliate partner LCB when I registered, one promotion at 21 Grand and one promotion at Supreme Play.
Therefore I will not accept that after 3 weeks of winning no deposit bonus promotion and confirmation of that by their agents, they arbitrarily classify me as a "bonus abuser".
Beside that, in a no way I can accept that they will not refund at least my deposited money of 50€ (25€ in each of their 2 casinos) back to my Neteller account. This is simply stealing of my money. I have deposited money (2 times of 25€) only to make a withdrawal of bonus winnings as their agents told me on chat, that is way I want it back to my Neteller account.
Simply, after I have finished promotions and made winnings, they confirmed that. Then I have deposited and requested withdrawals. Now 3 weeks later when I insist on payment, they deny it and don't want to pay me out.