7Reels Casino - Having troubles to withdraw 200€

RESOLVED
João Ventura Switzerland
posted on July 25, 2016.

This casino gave me a free chip of 250€ that i had to make 99x.

Guess what, i made it. Having a glorious ammount of 2.200€

Bonus rules say 200€ max cashout, ok, i try to make the withdraw and they say that I've to make a deposit in the last 5 days. Alright, i make the deposit and then after 3 long days they say that ive to mail them the account number. And my account was already approved and they say nothing in chat about providing more details.

Im about to leave this casino but i want you all to know, let them keep the 200€ they lost 10 times that more for year from me and a lot more form you now.

posted on July 27, 2016.

Dear fb_575331529313424,

Please note that we have looked into the situation and the requirements for the withdrawal to be approved the first time you have made the request were indeed not complied with.

As per rule 4.16. in our Terms and Conditions, you can cash out winnings from free bonus money if you have at least one deposit made in the last 5 days before placing the payout request.
Also, according to rule 4.20, 7 Reels solicits from all Members the corresponding information of their preferred withdrawal method via email to [email protected]

Since now all the required information has been update don your account, there should be no issues with sending the winnings your way.

We very much appreciate your patience and understanding and we wish you best of luck on all your future games.
For anything else that you need help with, we are available on Live Chat 24/7.

Kind regards,
Gwen

AskGamblers
posted on July 30, 2016.

Dear João,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.