Bovada Casino - 2 Month Delayed Visa Fast Funds Payment

RESOLVED
Max Heald United States
posted on May 9, 2016.

My withdrawal of 3k was approved on March 16th, 2016, nearly two months ago, and despite nearly a dozen different conversations with Bovada representatives, the funds have not been deposited in my bank account. This is my first withdrawal with Bovada, and unless this is resolved immediately, I have a hard time imagining I'd be able to use their service again. Every scripted response is the same, some people have begun to get paid, no official timeline, etc. Hopefully I will receive them within the next couple days.

posted on May 11, 2016.

Hello,

We’re sorry for the delay in receiving your funds. We do our best to avoid these types of situations and can assure you that we’re working diligently to resolve this issue as soon as possible.

We’d like to assure you that we’ve never missed a payout and we’re confident we’ll resolve this matter sooner rather than later.

We’ve assigned a member of our Player Advocacy Team to be your point of contact until this matter is resolved and they’ll be in touch with you as soon as we have an update.

We sincerely apologize for the delay and any inconvenience it may have caused.

Best Regards,

Bovada Casino

AskGamblers
posted on May 15, 2016.

Dear all,

Please let us know if there's some update regarding this complaint. Thank you.

AskGamblers
posted on May 19, 2016.

Dear Max,

Please let us know if there's an update regarding your ongoing complaint. Please keep in mind that you are supposed to reply within the given 96-hours time frame, otherwise AskGamblers Complaints Team will consider the case as Resolved and it will be closed accordingly.

Thank you for your cooperation.

posted on May 21, 2016.

Hello,

We’re happy to see that your funds were returned to your account and new withdrawal has been approved.

You can expect to receive your payment in approximately 10 – 15 business day.

Best Regards,

Bovada Service

AskGamblers
posted on May 25, 2016.

Dear Max,

Did you received your payment, can we close this complaint? Please be advised that in case you fail to respond within the given time frame we will consider this case as resolved.