Planet 7 Casino - Delayed Payments and a Manager Withdrawal

RESOLVED
mhowellclarke United States
posted on July 1, 2016.

I made two withdrawals in June 2016 from Planet 7 Casino and have not yet received any payment.

The first one was for $1000.00 and was requested on 06/03/2016 at 11:42 PM. Since then, the following has happened:

On 06/07/2016 at 12:33 PM, a check withdrawal was approved for $825.00
On 06/07/2016 at 12:33 PM, a check withdrawal was declined for $175.00 (I do not know why)
On 06/07/2016 at 12:33 PM, a manager withdrawal was requested for $175.00 (I do not know why)
On 06/07/2016 at 12:33 PM, a manager withdrawal was approved for $175.00.
On 06/12/2016 at 5:44 PM, I received an email from Natalie with Planet 7 Casino ([email protected]) that says: "Your documentation is on file and the payment for $825 was approved already. Your payment was approved already -this approval is when we send the payments to the processor to issue the checks- however the check has not been sent out yet. The processor has up to 7 business days to issue the check, once the check has been issued we will have a tracking number to provide and the payment will arrive shortly after.”

I have spoken with the withdrawals department multiple times via Live Chat and I have been told that this payment has been sent to the escalations department, which is a far cry from the email I received from Natalie on 6/12 in which I was promised a tracking number for my payment within 7 business days.

The second one was for $359.00 and was requested on 6/12/2016 at 3:15 PM. Since then, the following has happened:

On 6/14/2016 at 1:05 PM, a check withdrawal was approved for $359.00.

Again, I have spoken with the withdrawals department multiple times via Live Chat and as of today, I have been told that his payment has been sent to the escalations department. This is once again, a far further wait than the 7 business days from the day of approval.

I sent Ally in escalations an email to follow-up on all of this and I am hoping that posting here may also help me get an answer on why my payments are delayed. Nobody has sufficiently given me an answer as to why $175.00 was taken out of my first withdrawal request.

posted on July 8, 2016.

Hi mhowellclarke--

I'm terribly sorry for the delays and frustrations you've experienced.

I do see that your payment has been sent off and I would expect to see the tracking on it by Monday (generally, payment is delivered the day following receipt of tracking).

Regarding the missing $175, whenever you see 'Manager Withdrawal', this means there was a bonus involved. All bonuses are non-withdrawable, so that $175 was pulled back by the manager. I hope this makes sense.

I'll be back as soon as your tracking is available to update this thread.

All the best,

Tawni

mhowellclarke United States
posted on July 8, 2016.

Thank you, Tawni! Is the check for both withdrawals or just the first? I'll comment when I receive a tracking number.

posted on July 9, 2016.

Hi mhowellclarke--

The payment will include both withdrawals. ;-)

I'll be back as soon as your tracking is in (likely Monday or Tuesday at the latest).

Have a wonderful weekend!

Tawni

mhowellclarke United States
posted on July 10, 2016.

Hey Tawni! I received the tracking number and I'm expecting to receive my check on Monday

mhowellclarke United States
posted on July 11, 2016.

Hi Tawni, I received the check today. Thank you for your help!

AskGamblers
posted on July 11, 2016.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.